When a customer starts a payment, but does not finish it for whatever reason, MultiSafepay will send a Second Chance email. Included in these emails is a link that will allow the customer to complete the payment. The first Second Chance email is sent after 1 hour and the second after 24 hours after the initial transaction was started.
Second Chance emails are not sent when the main transaction has one of the following (financial) statuses:
Not all payment methods support Second Chance emails.
The exceptions are as followed:
- Pay After Delivery
- Bank transfer
- Direct Debit
The Second Chance email is enabled or disabled per site.
Can I influence the Second Chance?
The Second Chance email can be personalised through an email template.
How long is a Second Chance active?
The payment link added in the Second Chance email has the same lifespan as the original payment request, by default 30 days.