An online banking payment method of two of Belgium's largest banks: CBC which serves the French speaking population, and KBC which serves the Dutch-speaking population.

The payment method functions the same for both the CBC branch and the KBC branch. However, MultiSafepay's payment gateway includes the branches as separate options because customers of one branch can't pay through the other.

Read how CBC/KBC can benefit your business on

Payment pagesYes (current version only)
RefundsYes: Full and partial (1 business day after payment is completed)
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

CBC/KBC payment flowCBC/KBC payment flow

Note: MultiSafepay doesn’t automatically receive the customer's IBAN when a transaction is completed, but we import our bank statements daily. All incoming payments are then completed.

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The transaction was cancelled by you or the customer.VoidVoid
The customer didn't complete payment within 5 days.ExpiredExpired
Refunds: Refund initiated.InitializedInitialized
Refunds: Refund complete.CompletedCompleted

Note: If the customer doesn’t click the Return to website button, MultiSafepay doesn’t receive an update and the transaction status remains Initialized. We import our bank statements daily and match all incoming payments.


You can activate CBC/KBC in your dashboard.

How to activate CBC/KBC
  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings.
  3. To activate the payment method for:
    • All sites, go to Payment methods.
    • A specific site, go to Website settings, and click the relevant site.
  4. Select the checkbox for the payment method, and then click Save changes.

Support: If the payment method isn't visible in your dashboard, email [email protected]



  • Create order > Banking order.
  • Examples > CBC/KBC direct/redirect.
  • Transactions expire after 5 days.

Ready-made integrations


To test CBC/KBC payments, see Testing.



Email [email protected]

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