Multibanco
Note:
We are currently in the pilot phase for this product in Portugal.
If you are interested in participating in the next stage of our pilot, email sales@multisafepay.com
Multibanco is a payment method in Portugal that allows the customer to complete payment through home banking, service payments, or on the ATM Network.
Supports | Details |
---|---|
Countries | Portugal |
Currencies | EUR |
Payment methods | Mastercard, Visa, Visa Electron, or Multibanco card. |
Chargebacks | No |
Payment pages | Yes (current version only) |
Payment components | Yes |
Refunds | Yes: Full and partial |
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
Payment statuses
The table below sets out the order status and transaction status for payments and refunds.
Description | Order status | Transaction status |
---|---|---|
The customer has initiated a transaction. You can no longer cancel. | Initialized | Initialized |
The customer has completed the payment using the reference number. | Completed | Uncleared |
The transaction is settled. | Completed | Completed |
The customer didn't complete payment within 72 hours. | Expired | Expired |
The reference number used is invalid. | Declined | Declined |
Refunds: Refund reserved. | Reserved | Reserved |
Refunds: Refund complete. | Completed | Completed |
Refunds: Refund declined. | Declined | Declined |
Activation
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All websites, go to Settings > Payment methods.
- A specific website, go to Websites, and then click the relevant website.
- Select the checkbox for the payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email support@multisafepay.com
Integration
API
-
See API reference – Create order > Banking order.
Example requests
For example requests, on the Create order page, in the black sandbox, see Examples > Multibanco direct/redirect.
Setgateway
toMULTIBANCO
, andtype
todirect
orredirect
. -
For direct orders, you must provide the customer with payment instructions to proceed with the payment.
-
Transactions expire after 72 hours.
User guides
Amount limits
- Minimum order amount: 1 EUR
- Maximum order amount: 99.999,99 EUR
Cancellation
You can no longer cancel a transaction after the status changes to Initialized.
Payment instructions
Email the customer the following payment details to include when completing the payments.
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Refunds
You can process refunds in your dashboard.
The customer must provide you with their IBAN to process refunds via bank transfer.
How to refund an order
- Sign in to your MultiSafepay dashboard .
- Go to Transactions > Transaction overview, and then click the relevant transaction.
- On the Transaction details page, click Refund order.
- In the Account Holder Name field, enter the customer's full name.
- In the IBAN field, enter the customer's IBAN.
- In the Reason / Description field, enter the reason for the refund or a description of what happened with the order, and then click Complete.
- In the Comment field, enter any additional information.
- In the Amount fields, enter the amount to refund.
- Click Continue.
- Review the Refund confirmation, and then click Confirm.
Support
Email support@multisafepay.com
Updated 15 days ago