Multibanco
Note:
We are currently in the pilot phase for this product in Portugal.
If you are interested in participating in the next stage of our pilot, email [email protected]
Multibanco is a payment method in Portugal that allows the customer to complete payment through home banking, service payments, or on the ATM Network.
| Supports | Details |
|---|---|
| Countries | Portugal |
| Currencies | EUR |
| Payment methods | Mastercard, Visa, Visa Electron, or Multibanco card. |
| Chargebacks | No |
| Payment pages | Yes (current version only) |
| Payment components | Yes |
| Refunds | Yes: Full and partial |
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
Payment statuses
The table below sets out the order status and transaction status for payments and refunds.
| Description | Order status | Transaction status |
|---|---|---|
| The customer has initiated a transaction. You can no longer cancel. | Initialized | Initialized |
| The customer has completed the payment using the reference number. | Completed | Uncleared |
| The transaction is settled. | Completed | Completed |
| The customer didn't complete payment within 72 hours. | Expired | Expired |
| The reference number used is invalid. | Declined | Declined |
| Refunds: Refund reserved. | Reserved | Reserved |
| Refunds: Refund complete. | Completed | Completed |
| Refunds: Refund declined. | Declined | Declined |
Activation
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All sites, go to Settings > Payment methods.
- A specific site, go to Sites, and then click the relevant site.
- Select the checkbox for the payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email [email protected]
Integration
API
-
See API reference – Create order > Banking order.
Example requests
For example requests, on the Create order page, in the black sandbox, see Examples > Multibanco direct/redirect.
SetgatewaytoMULTIBANCO, andtypetodirectorredirect.
-
For direct orders, you must provide the customer with payment instructions to proceed with the payment.
-
Transactions expire after 72 hours.
User guides
Amount limits
- Minimum order amount: 1 EUR
- Maximum order amount: 99.999,99 EUR
Cancellation
You can no longer cancel a transaction after the status changes to Initialized.
Payment instructions
Email the customer the following payment details to include when completing the payments.
Refunds
You can process refunds in your dashboard.
The customer must provide you with their IBAN to process refunds via bank transfer.
Support
Email [email protected]
Updated 4 months ago