A payout transfers funds from your MultiSafepay account balance to your business bank account.

How it works

Before you can receive payouts, you must have an active business bank account linked to your MultiSafepay account.

You can make payouts automatically or manually:

• Automatic payouts are scheduled based on your payout settings. You can select the payout days, currency, minimum balance, reserve balance, and business bank account.
• Manual payouts are one-time payouts that you initiate from your MultiSafepay dashboard.

To receive a payout in a specific currency, you must have an account balance and an active business bank account that support that currency.

Payouts are processed according to the payout delay configured for your account. For more information, see Processing times.

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User guide

Business bank accounts

As part of your onboarding, add a business bank account to receive payouts.

Adding a bank account

To add additional bank accounts to your account (once fully onboarded), follow these steps:

1. Sign in to your MultiSafepay dashboard .
2. Go to Finances > Bank accounts.
3. Click Add new.
4. Fill in the:
   • Account holder name
   • IBAN
5. From the Currency list, select the currency associated with the bank account.
6. Click Save.
7. On the Business bank account page either, verify the account using one of the following methods:
   • Make a payment of EUR 1 from the business bank account via Bank transfer
   • Upload a copy of a bank statement. Select the file, and then click Upload

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     Note:

     The company name on the bank statement must exactly match one of the trade names on your Chamber of Commerce extract.

MultiSafepay verifies the bank account within 5 business days. We only accept business bank accounts that are registered under your official company name. Private bank accounts are not accepted.

Deactivate a bank account

To deactivate a business bank account, email your request and account ID to [email protected].

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Automated and manual payouts

You can schedule automated payouts, or create them manually.

How to set up an automated payout

1. Sign in to your MultiSafepay dashboard .
2. Go to Finances > Payouts.
3. Under Scheduled auto-payouts, click Add:
   • Next to Select days, select one or more days of the week, and/or the end of the month.
   • From the Select currency list, select the currency.
   • If you want to schedule payouts only when your balance exceeds a specified amount, in the Pay out when balance exceeds fields, enter the amount.
   • If you want to specify a minimum amount to retain in your balance, in the Set reserve balance fields, enter an amount.
   • Next to Select account number, select a business bank account from the dropdown menu.
4. Click Save.

How to make a payout manually

1. Sign in to your MultiSafepay dashboard .
2. Go to Finances > Payouts.
3. Under One-time payout:
   • Select the currency.
   • Enter the amount.
4. Click Pay out.

Supported currencies

To receive a payout in a specific currency, you must have an active business bank account that supports that currency. Payouts are available in the following currencies:

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Processing times

The payout processing time is determined by our Risk team. By default, funds arrive in your business bank account within:

• Belgium and the Netherlands: 1 business day

• Other countries: 3-5 business days

Payout batches are not processed on weekends. For example, a payout initiated on Friday evening is processed on Monday morning.

Not all banks support instant payments. It may take additional time for funds to reach your business bank account.

Bank holidays

MultiSafepay processes payouts every business day of the year, except on bank holidays. Payouts scheduled for a bank holiday are processed on the next business day.

Check the dates of local bank holidays. They may change each year.

Automatic payouts

If an automatic payout is scheduled for Monday, the payout batch includes all captured payments received up to 23:59 on Sunday, assuming the default payout settings.

MultiSafepay then processes the batch and initiates the transfer to your business bank account. The arrival time of funds depend on the payout delay configured for your account.

For more information on your payout schedule, contact your account manager.

Manual payouts

A manual payout has the Reserved status for 24 hours before it is added to the next morning's payout batch. The funds are then transferred to your business bank account.

Manual payouts usually take longer to process than automatic payouts.

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Exclusions

Payouts cannot be processed in the following cases:

Account not fully activated

You can process payments immediately after creating a MultiSafepay test account and adding your website. However, MultiSafepay holds your funds in your account balance until your account is fully activated.

To check if your account activation status:

1. Sign in to your MultiSafepay dashboard .
2. On the dashboard home page, check Alerts. If your account isn't fully activated, a message indicates that your account is incomplete.
3. Click Go to activation.
4. We check and approve your account details and the information on your website. Once approved, we will send you an email that your account is fully activated.

Negative account balance

If your account balance is negative, e.g. due to refunds, chargebacks, or fees, payouts are paused until enough funds are available.

Always set a "reserved balance" in your payout settings to prevent payout and/or refund delays.

Payouts deactivated

To check why we have deactivated payouts for your account, email [email protected]

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Support

Email [email protected]