Giropay is the leading inter-bank payment method in Germany, connecting all major German retail banks. Customers pay from their own online banking environment. Settlement is instant and guaranteed.

Read how Giropay can benefit your business on

Payment pagesYes (current and deprecated versions)
RefundsYes: Full and partial
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Giropay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The customer cancelled the transaction.VoidVoid
The customer didn't complete payment within 10 minutes.ExpiredExpired
Refunds: Refund initiated.InitializedInitialized
Refunds: Refund complete.CompletedCompleted


  1. Sign in to your MultiSafepay dashboard .
  2. To activate the payment method for:
  • All sites, go to Settings > Payment methods.
  • A specific site, go to Sites, and then click the relevant site.
  1. Select the checkbox for the payment method, and then click Save changes.

πŸ’¬ Support: If the payment method isn't visible in your dashboard, email [email protected]



  • See API reference – Create order > Banking order.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > Giropay redirect.

  • Transactions don't expire.

Ready-made integrations

Supported in all ready-made integrations.


To test Giropay payments, see Testing payment methods - Banking methods.



Email [email protected]

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