TrustPay is a bank payment method in the Czech Republic. Customers pay from their own online banking environment.

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CountriesAustria, Czech Republic, Denmark, Estonia, Finland, Germany, Italy, Latvia, Netherlands, Norway, Poland, Spain, Sweden, United Kingdom
CurrenciesCZK, DKK, EUR, GBP, NOK, SEK
Payment pagesYes (current and deprecated versions)
RefundsYes: Full and partial
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

TrustPay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The transaction was cancelled.VoidCancelled
The customer didn't complete payment within 10 days.ExpiredExpired
Refunds: Refund initiated.ReservedReserved
Refunds: Refund complete.CompletedCompleted


  1. Sign in to your MultiSafepay dashboard .
  2. To activate the payment method for:
  • All sites, go to Settings > Payment methods.
  • A specific site, go to Sites, and then click the relevant site.
  1. Select the checkbox for the payment method, and then click Save changes.

πŸ’¬ Support: If the payment method isn't visible in your dashboard, email [email protected]



  • See API reference – Create order > Banking order.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > TrustPay redirect.

  • Transactions expire after 10 days.

Ready-made integrations

  • TrustPay (redirect) is supported in most ready-made integrations.
  • Exceptions: Lightspeed, Shopify, Magento 1, OpenCart, OsCommerce, PWAs, Vue Storefront, Zen Cart.


  • You can't test TrustPay in your test MultiSafepay account.
  • You can only make test payments in your live MultiSafepay account.



Email [email protected]

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