Trustly
Trustly is a quick, secure banking payment method that is available in 29 European countries.
Customers pay from their own online banking environment.
Read how Trustly can benefit your business on multisafepay.com
| Supports | Details |
|---|---|
| Countries | Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom Payouts are supported in all the above countries. See also countries that support deposits. |
| Currencies | EUR, GBP, SEK |
| Chargebacks | No |
| Payment pages | Yes (current version only) |
| Refunds | Yes: Full and partial |
| Second Chance | Yes |
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
Payment statuses
The table below sets out the order status and transaction status for payments and refunds.
| Description | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to their bank. | Initialized | Initialized |
| MultiSafepay has collected payment. | Completed | Completed |
| The customer cancelled the transaction at their bank. | Cancelled | Cancelled |
| The customer didn't complete payment within 2 days. | Expired | Expired |
| In rare cases, the transaction is marked as uncleared. Trustly then informs MultiSafepay of the correct status, which may be Completed, declined, or expired. Uncleared status automatically expires after 5 days. | Uncleared | Uncleared |
| Refunds: Refund initiated. | Initialized | Initialized |
| Refunds: Refund complete. | Completed | Completed |
| Refund declined. | Declined | Declined |
Activation
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All sites, go to Settings > Payment methods.
- A specific site, go to Sites, and then click the relevant site.
- Select the checkbox for the payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email [email protected]
Integration
API
-
See API reference – Create order > Banking order.
Example requests
For example requests, on the Create order page, in the black sandbox, see Examples > Trustly redirect.
-
Transactions expire after 2 hours.
Ready-made integrations
- Trustly (direct) is supported in most ready-made integrations.
- Exceptions: OsCommerce, PWAs, Vue Storefront, and Zen Cart.
Testing
To test Trustly payments, see Testing payment methods - Banking methods.
User guide
Deposits
Deposits are only supported in certain countries.
See all countries that support deposits
- Austria
- Denmark
- Estonia
- Finland
- Germany
- Latvia
- Lithuania
- Netherlands
- Norway
- Spain
- Sweden
- UK
Support
Email [email protected]
Updated 3 months ago