Trustly
Trustly is a quick, secure banking payment method that is available in 29 European countries.
Customers pay from their own online banking environment.
Read how Trustly can benefit your business on multisafepay.com
| Supports | Details |
|---|---|
| Countries | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy (does not cooperate with all major banks), Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom Payouts are supported in all the above countries. See also countries that support deposits. |
| Currencies | EUR, GBP, SEK |
| Chargebacks | No |
| Payment pages | Yes (current version only) |
| Refunds | Yes: Full and partial |
| Second Chance | Yes |
Payment flow
This diagram shows the flow of a successful transaction. Click to magnify.
Payment statuses
The table below sets out the order status and transaction status for payments and refunds.
| Description | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to their bank. | Initialized | Initialized |
| MultiSafepay has collected payment. | Completed | Completed |
| The customer cancelled the transaction at their bank. | Cancelled | Cancelled |
| The customer didn't complete payment within 2 days. | Expired | Expired |
| In rare cases, the transaction is marked as uncleared. Trustly then informs MultiSafepay of the correct status, which may be Completed, declined, or expired. Uncleared status automatically expires after 5 days. | Uncleared | Uncleared |
| Refunds: Refund initiated. | Initialized | Initialized |
| Refunds: Refund complete. | Completed | Completed |
| Refund declined. | Declined | Declined |
Activation
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All sites, go to Settings > Payment methods.
- A specific site:
- Go to Integrations > Sites, and then click the relevant site.
- On the Site profile page, under Payment methods, click Select payment methods.
- Select the checkbox for the payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email [email protected]
Integration
API
-
See API reference – Create order > Banking order.
Example requests
For example requests, on the Create order page, in the black sandbox, see Examples > Trustly redirect.
-
Transactions expire after 2 hours.
Ready-made integrations
- Trustly (direct) is supported in most ready-made integrations.
- Exceptions: Lightspeed, Shopify, OsCommerce, PWAs, Vue Storefront, Zen Cart.
Testing
To test Trustly payments, see Testing payment methods - Banking methods.
User guide
Deposits
Deposits are only supported in certain countries.
See all countries that support deposits
- Austria
- Denmark
- Estonia
- Finland
- Germany
- Latvia
- Lithuania
- Netherlands
- Norway
- Spain
- Sweden
- UK
Support
Email [email protected]
Updated about 1 month ago