Trustly is a quick, secure banking payment method that is available in 29 European countries.
Customers pay from their own online banking environment.

Read how Trustly can benefit your business on multisafepay.com

SupportsDetails
CountriesAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy (does not cooperate with all major banks), Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Payouts are supported in all the above countries. See also countries that support deposits.
CurrenciesEUR, GBP, SEK
ChargebacksNo
Payment pagesYes (current version only)
RefundsYes: Full and partial
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Trustly payment flowTrustly payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The customer cancelled the transaction at their bank.CancelledCancelled
The customer didn't complete payment within 2 days.ExpiredExpired
In rare cases, the transaction is marked as uncleared.
Trustly then informs MultiSafepay of the correct status, which may be Completed, declined, or expired.
Uncleared status automatically expires after 5 days.
UnclearedUncleared
Refunds: Refund initiated.InitializedInitialized
Refunds: Refund complete.CompletedCompleted
Refund declined.DeclinedDeclined

Activation

  1. Sign in to your MultiSafepay dashboard .
  2. To activate the payment method for:
    • All sites, go to Settings > Payment methods.
    • A specific site:
      • Go to Integrations > Sites, and then click the relevant site.
      • On the Site profile page, under Payment methods, click Select payment methods.
  3. Select the checkbox for the payment method, and then click Save changes.

πŸ’¬ Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

  • See API reference – Create order > Banking order.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > Trustly redirect.

  • Transactions expire after 2 hours.

Ready-made integrations

  • Trustly (direct) is supported in most ready-made integrations.
  • Exceptions: Lightspeed, Shopify, OsCommerce, PWAs, Vue Storefront, Zen Cart.

Testing

To test Trustly payments, see Testing payment methods - Banking methods.


User guide

Deposits

Deposits are only supported in certain countries.

See all countries that support deposits
  • Austria
  • Denmark
  • Estonia
  • Finland
  • Germany
  • Latvia
  • Lithuania
  • Netherlands
  • Norway
  • Spain
  • Sweden
  • UK

πŸ’¬

Support

Email [email protected]

Top of page