Bank transfers (also known as SEPA Credit Transfer) are a secure, trusted, international banking method. Customers can make any type of online payment in euros within the SEPA area.
Read how bank transfers can benefit your business on multisafepay.com
This diagram shows the flow for a successful transaction. Click to magnify.
The table below sets out the order status and transaction status for payments and refunds.
|Description||Order status||Transaction status|
|Awaiting the customer to transfer the funds.||Initialized||Initialized|
|MultiSafepay has collected payment.||Completed||Completed|
|You cancelled the transaction.||Void||Void/Cancelled|
|The customer didn't complete payment within 60 days.||Expired||Expired|
|Refunds: Refund initiated.||Reserved||Reserved|
|Refunds: Refund complete.||Completed||Completed|
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All sites, go to Settings > Payment methods.
- A specific site:
- Go to Integrations > Sites, and then click the relevant site.
- On the Site profile page, under Payment methods, click Select payment methods.
- Select the checkbox for the payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email [email protected]
See API reference – Create order > Banking order.
For example requests, on the Create order page, in the black sandbox, see Examples > Bank transfer direct/redirect.
Transactions expire after 60 days.
Supported in all ready-made integrations.
To test bank transfers, see Testing payment methods - Banking methods.
To simplify transfers for customers and avoid them incurring international transfer and currency conversion fees, MultiSafepay has a local bank account in several European countries in the local currency. Customers then only pay the standard fee charged by their bank.
Countries with a local MultiSafepay bank account
MultiSafepay emails the customer the following payment details to include when transferring the funds, or your can email them yourself.
How to email payment instructions yourself
You may prefer to email the customer the payment details yourself, e.g. for consistent, branded communications. Make sure you include clear instructions about what details the customer needs to provide and the required format (see Transfer guidance for customers below).
To prevent us from emailing the customer, see API reference – Create order > Banking order. Set the
disable_send_email parameter to
📘 Note: Bank accounts are always displayed in IBAN format. See also Unmasking IBANs.
The customer must only pay for one order per bank transfer. When transferring the funds, provide:
- The amount
- Their bank account number
- The payment reference number (not the order number)
Format: 16 digits, numbers only, no words
Customers must enter the details accurately to avoid unmatched payments (see below).
When we receive payments, we automatically match them to the corresponding transaction in our system by the amount and payment reference/customer bank account number.
Automatic matching can fail if the:
Payment details are incorrect, missing, or incorrectly formatted
We may not be able to match a payment if the customer:
- Transfers the wrong amount
- Pays for multiple orders in one transfer
- Enters the payment reference number incorrectly, or includes words, e.g. "Payment ID 5213 0452 1234 5670"
- Provides the order number instead of the payment reference number
Sometimes, the customer's bank has added comments to the transfer.
Transaction wasn't successfully created
The customer made a transfer but did not:
- Place their order with you, or
- Click Confirm on the payment page (redirect orders).
This means the transaction was not created successfully in our system.
We then try to match the payment manually. If that fails:
- For smaller amounts, we refund the customer.
- For larger amounts, we contact you for information to help identify the correct transaction.
To create the transaction again, check if a payment link was created:
To avoid stock-related issues if a customer fails to pay within 60 days, you can hold your inventory in your backend until they complete payment. This depends on your ecommerce platform or integration, and your products and/or services.
❗ MultiSafepay bears no responsibility for stock-related issues.
To change how bank transfers are validated, check whether this is possible in your backend.
Email [email protected]
Updated about 1 month ago