Dotpay is an inter-bank payment method that links all major Polish retail banks.
Customers pay from their own online banking environment.

Read how Dotpay can benefit your business on

CurrenciesEUR, PLN
Payment pagesYes (current and deprecated versions)
RefundsYes: Full and partial
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Dotpay payment flowDotpay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The customer didn't complete payment within 3 days.ExpiredExpired
Refunds: Refund initiated.ReservedReserved
Refunds: Refund complete.CompletedCompleted


First apply to MultiSafepay, and then activate in your dashboard.

How to activate Dotpay
  1. Email a request to [email protected]
  2. We check your eligibilty and if approved, activate the payment method for your account.
  3. Once approved, sign in to your MultiSafepay dashboard.
  4. Go to Settings.
  5. To activate the payment method for:
    • All sites, go to Payment methods.
    • A specific site, go to Website settings, and click the relevant site.
  6. Select the checkbox for the payment method, and then click Save changes.

Support: If the payment method isn't visible in your dashboard, email [email protected]



  • Create order > Banking order.
  • Examples > Dotpay redirect.
  • Transactions expire after 3 days.

Ready-made integrations

Supported in all ready-made integrations.


To test Dotpay payments, see Testing.



Email [email protected]

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