Onboard my account
Once you are done testing your account and integration, you can start onboarding your live account.
1. Submit signup form
After signing up, we send you an email with the necessary details to access your account.
2. Provide the required details
After signing in for the first time, you will be redirected to the Account activation screen. To start the activation process, under Overview, click Action required and complete the steps by providing the following information:
| Information | Details |
|---|---|
| Business details | Chamber of Commerce number, Company details, and Categorize business. |
| Service and product | Provide your website's URL. If your website isn't live yet, provide the URL to your staging website. For more information about website requirements, see verify your website's compliance. For more information about permitted and restricted products and services, see prohibited products and services. |
| Financial details | VAT number and bank account. This information must match one of the trade names listed on your Chamber of Commerce extract. |
| UBO verification | UBO statements. Provide the required details for your business's Ultimate Beneficial Owners. For more information, see identify UBOs. |
| Card payment | If you intend to accept cards, provide your: - Minimum, average, and maximum order value - Annual turnover from card transactions |
For information on how to modify your details, see changes to company information.
Pre-screening
MultiSafepay pre-screens your account to check if the products/services you sell are low, medium, or high risk. Payments for medium and high-risk products/services are paused until onboarding is complete.
We may ask you to provide additional documents, e.g. if you have an unusual company structure.
Note:Requests to process cards may be denied, e.g. if you sell prohibited products or services
Verify your website's compliance
To activate your account, we are required to verify that your website is compliant with consumer protection regulations.
The following information must be clearly visible on your website:
| Required information |
|---|
| Company name and registration number (COC) |
| VAT number |
| Registered business address |
| Phone number |
| Email address |
| Privacy policy |
| Chamber of Commerce number |
| General terms and conditions, including the right of withdrawal (14 days) |
| Active agreement to Terms & Conditions at checkout |
Identify UBOs
MultiSafepay is legally required under the WWFT (Act for the Prevention of Money Laundering and Terrorist Financing) to establish and verify the identity of your company's ultimate beneficial owners (UBOs).
Download and complete a Statement of Ultimate Beneficial Owner Form for every UBO, and then submit them via your dashboard.
About UBOs
A UBO is a natural person who directly or indirectly holds an equity interest in or exercises control of the enterprise. Most commonly, an individual holds an equity interest of 25% or more of the shares or capital of the enterprise, or exercises:
- 25% or more of the voting rights, or
- De facto control over the affairs of the enterprise, or
- Other special rights of 25% or more over the capital of the enterprise and specific control over, for example, rights granted in the articles of incorporation.
Multiple UBOs
If the enterprise consists of a number of (intermediate) holding companies, then the UBO(s) are all the individuals who, through various companies, have 25% or more control of the underlying enterprise.
No UBOs
Enterprises are not required to have a UBO. For example, if an enterprise has five owners with an equal distribution of capital and control, none of them owns 25% or more of the enterprise.
Example
The limited company Good Ltd has a sole shareholder: Better Ltd. The shares of Better Ltd are held equally by two other limited companies:
- Anders Ltd. which has two equal shareholders: Mr A. Jansen and Ms B. Jansen-de Jong
- Best Ltd. which has one sole shareholder: Ms D. Best
The three ultimate beneficial owners are therefore Mr A. Jansen, Ms B. Jansen-de Jong, Ms D. Best.
About the WWFT
The Wet ter voorkoming van witwassen en financieren van terrorisme (WWFT), or Money Laundering and Terrorist Financing Prevention Act, prevents companies and individuals from laundering money or financing terrorist activity.
It was based on the Disclosure of Unusual Transactions or Financial Services Act, but goes one step further. It focuses on both individuals involved in suspect transactions and the risk of such transactions. For more information, see DNB (De Nederlandsche Bank) - Introduction to WWFT.
UBO identity documents
To verify the identity of each Ultimate Beneficial Owner (UBO), provide a valid identity document.
Accepted identity documents
You can provide one of the following:
- Passport
- National identity card
- Driving license
Document requirements
Make sure the identity document meets the following requirements:
- Is a full-color photo of the original document.
- Is valid and not expired, with the expiry date clearly visible.
- Is clear and sharp, with all personal details and the photograph readable.
- Shows the entire document, including all edges and corners.
- Includes both the front and back when applicable.
- Shows the full Machine Readable Zone (MRZ), when present.
Note:Do not crop, edit, blur, or otherwise modify the document. Make sure no required information is hidden or unreadable.
Upload the identity documents for all UBOs together with the required UBO information through your MultiSafepay dashboard.
UBO Forms
| Language | Download link |
|---|---|
| Dutch | Dutch UBO form |
| English | English UBO form |
| French | French UBO form |
| German | German UBO form |
| Italian | Italian UBO form |
| Spanish | Spanish UBO form |
To submit your form:
- Sign in to your MultiSafepay dashboard .
- Go to Settings > Files.
- Under Upload a new file, click Choose file.
- Select the UBO form, and then click Open.
- Upload color copies of the identity documents of all UBOs.
Ownership structure
As part of the onboarding process, MultiSafepay may ask you to provide information about your company's ownership structure.
This helps us understand who owns or controls your company and identify its Ultimate Beneficial Owners (UBOs).
Ownership structure chart
If requested, provide an up-to-date ownership structure chart showing the complete ownership chain of your company.
The chart should include:
- Your company's full legal name.
- All direct and indirect shareholders.
- Any intermediate companies between your company and its ultimate owners.
- The full legal name of each company in the ownership structure.
- The name of each individual UBO.
- The ownership percentage held by each shareholder or UBO at each level of the ownership structure.
- The relationship between the companies and individuals in the ownership structure.
- The date the ownership structure chart was signed.
- A signature from an authorized representative of your company.
The ownership structure must show the complete ownership chain from your company to the individuals who ultimately own or control it. The document must be no more than 6 months old.
Supporting documents
MultiSafepay may ask you to provide documents supporting the ownership information shown in the chart, such as:
- Shareholder registers.
- Company registration extracts.
- UBO register extracts.
- Articles of association or incorporation.
- Other official documents confirming the ownership structure.
Make sure the information in these documents is current and consistent with the ownership structure you provide.
Note:Include all intermediate companies in the ownership chain. Do not provide only the direct shareholders of your company if those shareholders are other legal entities.
Example
For example, if your company is owned by another company, which is ultimately owned by two individuals, the complete ownership chain should be provided:
Include the ownership percentage at each level of the structure.
3. Validate business bank account
Validate your business bank account by doing one of the following:
- Making a payment of 1 EUR from the account, or
- Providing a copy or screenshot of a bank statement that includes your IBAN and company name
Note:Ensure to use the bank account you provided during onboarding. This bank account must be linked to your company.
4. Approval
MultiSafepay assesses the information provided and performs know your customer (KYC) checks. We may request a deposit to cover our financial risks.
If approved, your account goes live and you can make payouts.
About KYC checks
As a payment service provider and acquirer, MultiSafepay is legally required to perform KYC checks on the following:
- Account holder
- Business bank account
- Merchant
- Website
To help you start accepting payments as quickly as possible, we divide our checks into two phases:
- Identification: As soon as we have established the identity of the account holder, you can start accepting payments.
- Verification: As soon as we have verified the identity of the account holder, you can start making payouts to your business bank account.
About deposits
We may ask for a deposit if:
- A merchant goes bankrupt and we can't collect funds for chargebacks from their account.
- A merchant uses payment methods that let you withdraw funds from your account balance when there are no funds available, e.g. direct debit or credit card payments.
Deposits are based on various factors:
- Card volume
- Delivery timelines
- Financials
- Performance and experience
If financials are requested, we request your most recent balance sheet and profit-and-loss statement.
SupportEmail [email protected]
Updated about 1 hour ago