Sofort is a banking payment method by Klarna. It integrates with the customer's bank like a direct bank transfer. The customer verifies the payment, which reduces the risks associated with traditional transfers.
Once payment is completed, the customer cannot reverse it and Sofort guarantees settlement.

Read how Sofort can benefit your business on multisafepay.com

SupportsDetails
Amount limitMinimum amount: 0,10 EUR
See also Amount limits and processing times below.
CountriesAustria, Belgium, France, Germany, Italy, Poland, Spain, Switzerland, UK
❗ Transactions processed in non-supported countries return a 1024 error.
CurrenciesEUR
ChargebacksNo
Payment componentsYes
Payment pagesYes (current version only)
Recurring paymentsYes
RefundsYes: Full and partial
Second ChanceYes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Sofort payment flowSofort payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
The customer's bank has authorized the transaction and is transferring the funds. This may take up to 3 business days for all amounts.
Do not ship yet! MultiSafepay assumes no responsibility if you ship and the transaction fails.
UnclearedUncleared
MultiSafepay has collected payment.CompletedCompleted
The customer cancelled the transaction via Sofort.VoidVoid/Cancelled
The customer didn't complete payment within 1 day.ExpiredExpired
Refunds: Refund initiated.ReservedReserved
Refunds: Refund complete.CompletedCompleted

Amount limits and processing times

Amounts less than 100 EUR are transferred immediately.
Amounts over 100 EUR require approval from Sofort and can take a few days to change to Completed.

To speed up Sofort payments, you can increase your limit above 100 EUR. First consider how much risk is acceptable to your business in case Sofort declines a payment.

To adjust your Sofort limit, email [email protected]

Activation

  1. Sign in to your MultiSafepay dashboard .
  2. To activate the payment method for:
    • All sites, go to Settings > Payment methods.
    • A specific site:
      • Go to Integrations > Sites, and then click the relevant site.
      • On the Site profile page, under Payment methods, click Select payment methods.
  3. Select the checkbox for the payment method, and then click Save changes.

πŸ’¬ Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

  • See API reference – Create order > Banking order.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > Sofort direct/redirect.

  • Transactions expire after 1 day.

Ready-made integrations

Supported in all ready-made integrations.

Testing

To test Sofort payments, see Testing payment methods - Banking methods.


πŸ’¬

Support

Email [email protected]

Top of page