⚠️
Note:
How to deactivate the method in your integration:
Alternatively:

For our ready-made solutions, deactivate the method via the payment method configuration.

For custom integrations, do not use the DIRECTBANK gateway any longer.

For alternative banking methods, see our overview .

Supports	Details
Amount limit	Minimum amount: 0,10 EUR See also Amount limits and processing times below.
Countries	Austria, Belgium, France, Germany, Italy, Poland, Spain, Switzerland, UK ❗ Transactions processed in non-supported countries return a 1024 error.
Currencies	EUR
Chargebacks	No
Payment components	Yes
Payment pages	Yes (current version only)
Recurring payments	Yes
Refunds	Yes: Full and partial
Second Chance	Yes

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

Description	Order status	Transaction status
The customer has been redirected to their bank.	Initialized	Initialized
The customer's bank has authorized the transaction and is transferring the funds. This may take up to 3 business days for all amounts. Do not ship yet! MultiSafepay assumes no responsibility if you ship and the transaction fails.	Uncleared	Uncleared
MultiSafepay has collected payment.	Completed	Completed
The customer didn't complete payment within 1 day.	Expired	Expired
Refunds: Refund initiated.	Reserved	Reserved
Refunds: Refund complete.	Completed	Completed

Amount limits and processing times

Amounts less than 100 EUR are transferred immediately.\

Activation

Sign in to your MultiSafepay dashboard .
To activate the payment method for:
- All websites, go to Settings > Payment methods.
- A specific website, go to Websites, and then click the relevant website.
Select the checkbox for the payment method, and then click Save changes.

💬 Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

See API reference "“ Create order > Banking order.

Example requests
Transactions expire after 1 day.

Ready-made integrations

Supported in all ready-made integrations.

Testing

💬 Support
Email [email protected]