1. Go to Improve > Payment > Preferences > Country restrictions.
2. Select the checkbox to enable the relevant countries.
3. Click Save.

The following third-party modules are supported:

• One Page Checkout PS
• The Checkout – Payment options must be set on separate pages in the plugin settings page.

The Integration Team will do their best to provide support for third-party plugins and premium themes. Email [email protected]

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > Payment methods > Generic gateway.
3. Set the relevant payment method gateway IDs and the gateway icon.

You can filter payment methods by:

• Country
• Currency
• Customer group
• Minimum and maximum amount

By default, order confirmation emails are sent before the payment is finalized.
You can disable this feature.

The status of abandoned payments changes to Cancelled.

Orders are created via a MultiSafepay notification to PrestaShop using the cart ID. After completing payment, the customer is redirected to your order confirmation page.
If the notification hasn't been processed yet, a waiting page with a loader displays while the order is created.

To change the flow you are using, follow these steps:

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > General settings tab.
3. In the Create order before payment field, select the flow.
4. Click Save.

• Cards: Amex, Maestro, Mastercard, and Visa
• BNPL: Pay After Delivery installments

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > Payment methods tab.
3. Select the relevant payment methods.
4. Set Enable payment component toggle to Enabled.
5. Click Save.

💬 Support: If you're new to accepting card payments, email a request to activate them to [email protected]

⚠️ Note: If you have a custom checkout and encounter a conflict with the payment component, the Integration Team will do their best to provide support, but we can't guarantee compatibility in all cases.

1. Sign in to your PrestaShop back office.
2. Go to Orders > Orders.
3. Click on Add new order at the top right corner.
4. To add new order, follow all steps in PrestaShop 8 core reference page - see PrestaShop back office page
   

⚠️ Note: To successfully generate payment links from the back office, ensure that you have followed the steps below:
Under Summary section:

• Select MultiSafepay as Payment.
• Select MultiSafepay initialized as Order status.

• Cards: All
• Banking methods: All
• BNPL: All
• Wallets: All
• Prepaid cards:
  • Baby Giftcard
  • Beauty and wellness
  • Boekenbon
  • Degrotespeelgoedwinkel
  • Fashioncheque
  • Fashion gift card
  • Fietsenbon
  • Gezondheidsbon
  • Givacard
  • Good4fun
  • Goodcard
  • Nationale tuinbon
  • Parfumcadeaukaart
  • Paysafecard
  • Podium
  • Sport en Fit
  • VVV gift card
  • Webshop gift card
  • Wellness gift card
  • Wijncadeau
  • Winkelcheque
  • Yourgift

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > Payment methods tab.
3. Select either the bundled card payments gateway, or select specific card.
4. Set the Enable tokenization toggle to Enabled.
5. Click Save.

By default, refunds initiated in your backend are automatically processed via our API, except for voucher refunds.

To disable this, follow these steps:

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > Manage hooks.
3. Select Display non-positionable hooks.
4. For actionOrderSlipAdd, select the three dots, and then click Unhook.

1. Sign in to your PrestaShop Back Office.
2. Go to MultiSafepay > General settings tab.
3. Set the Disable Shopping Cart toggle to Enabled.
4. Click Save.

There are several third-party add-ons available. However, we can't guarantee compatibility with our plugin. Make sure that you test them carefully before installing.

⚠️

Attention Dutch merchants

We strongly recommend not applying surcharges to BNPL methods. This is now considered providing credit under the Wet op het consumentenkrediet and article 7:57 of the Burgerlijk Wetboek, and requires a permit from the Authority for Financial Markets (AFM).

To translate elements of the MultiSafepay module in the plugin, follow these steps:

1. Sign in to your PrestaShop Back Office.
2. Go to International > Translations.
3. On the Modify translations tab, from the Type of translation list, select Installed module translations.
4. Select the MultiSafepay module and the Language, and then click Modify.
5. Enter the required translations, and then click Save.

To translate the names of payment methods:

1. Go to MultiSafepay > Payment methods.
2. Select the payment method you want to translate.
3. Make sure the Title field is empty.

  💡 Tip! Make sure you have a backup of your production environment, and that you test the plugin in a staging environment.

1. Download the plugin again above.
2. Follow the Installation instructions.

We recommend upgrading to version 5.x from older versions.

1. Go to Modules > Module manager > MultiSafepay > Configure.
2. On the Payment methods tab, set all payment methods to Off.
3. On the Gift cards tab, set all gift cards to Off.
4. Install and configure the new plugin following the instructions below.
5. Only uninstall the older plugin when you're sure that orders created with the new plugin are being processed successfully.

If upgrading from 5.x to a newer version, see Updates.