For example requests, on the Create order page, in the black sandbox, see Examples > Zinia direct/redirect.

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then click the relevant transaction.
3. On the Transaction details page, click Cancel.
4. Add a description of what happened with the order, and then click Complete.
   The order status changes to Void and the transaction status to Cancelled.

• The collection only starts after the order has been shipped to the customer.
• Zinia sends the customer an invoice after the order is shipped in full, or partially shipped, and the remaining items cancelled.
• If the customer fails to pay within 14 days, Zinia sends reminders of their obligation to pay with an added fee.
• The customer can contact Zinia if there is an issue with the payment.
• If the customer still fails to pay, Zinia sends the invoice to a debt collector.

• The collection only starts when the customer pays installment 1 of the order.
• Zinia sends the customer an invoice for the second installment after installment first payment is made. The second installment is due within 30 days.
• Zinia sends reminders to the customer 5 days before and on the day of each installment due.
• If the customer fails to pay within 14 days of overdue installments, Zinia sends reminders of their obligation to pay with an added fee.
• The customer can contact Zinia if there is an issue with the payment.
• If the customer still fails to pay, Zinia sends the invoice to a debt collector.

The default expiration period for an order is 30 days after it was created. If the order is not at least partially shipped within this period, it is cancelled and refunded.

After the first partial shipment, the expiration period is reduced. You have 30 days to ship the remaining items, or the order expires. The capture period can be extended twice, each by 14 days.

If an order cannot be shipped within 30 days and you do not want to cancel the order, you can extend the expiration period to a maximum of 180 days. After this time, the order is canceled and refunded. 

The default expiration period for an order is 10 days after it was created. If the order is not at least partially shipped within this period, it is cancelled and refunded.

After the first partial shipment, the expiration period is reduced. You have 10 days to ship the remaining items, or the order expires. The capture period can be extended twice, each by 14 days.

You cannot extend the shipping period of an installment transaction. After 10 days, the order is canceled and refunded. 

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then click the relevant transaction.
3. On the Transaction details page, click Extend.
   While extended, the order status remains Completed and the transaction status remains Uncleared.

Via API

See API reference – Put PAD order on hold.

For partial refunds:

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then click the relevant transaction.
3. On the Transaction details page, click Refund order.
4. In the Reason / Description field, enter the reason for the refund or a description of what happened with the order, and then click Complete.
5. In the Comment field, enter any additional information.
6. In the Amount fields, enter the amount to refund.
7. Click Continue.
8. Review the Refund confirmation, and then click Confirm.

Via the API

See API reference – Refund order.

If you cannot ship all the items for an order at the same time, you can ship the order in multiple parts.

See API reference – Update or cancel order > Ship order.

Collection flow

Zinia begins the collection flow after at least 1 partial shipment if all other items from the order are cancelled.

Zinia does not invoice partial shipment amounts separately.

Expiration

After the first partial shipment, you have 10 days to ship the remaining items, or the order expires.

Installments

Partial shipment is supported for installments orders.

Integration

A unique shipment order_id is generated for each partial shipment.

See API reference – Update or cancel order > Ship order.

Notifications

You receive a webhook notification when the order status of each partial shipment changes to Shipped.

The status of the main transaction never changes to Completed. It remains Initialized, with a flag.

Refunds

You must must refund partial shipments separately, using the specific shipment order_id, instead of the original invoice order_id.

See API reference – Refund order.

⚠️ Note: To partially ship an order, email a request to [email protected])

When you ship the order, you must update the order status via the dashboard or your integration from Completed to Shipped to receive your payout, and to prevent the order from expiring.

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transactions overview, and then click the relevant transaction.
3. On the Transaction details page, under Order details, click Change order status.
4. From the Change status to list, select Shipped.
5. In the Memo field, enter a comment.
6. Click OK.

Via the API

See API reference – Update or cancel order.