Account users

Your MultiSafepay account can have an unlimited number of authorized users. All users on one account share the same security code. You can disable users, but not delete them.

User permission profiles

AdministratorAccess all functionalities
BasicView all transactions
Generate payment links
DisableBalanceCannot view the account balance
RefundCreate refunds
View all transactions
Generate payment links
ReportingView all transactions and the account balance
Create and download reports
Generate payment links
TechnicalView all transactions
Add and edit sites and payment pages
Edit email templates
Resend offline actions
UnclearedView all transactions
Accept or decline uncleared transactions

How to add users to your account

  1. Sign in to your MultiSafepay dashboard .
  2. Go to Settings > User management.
  3. Click Add new user in the top right corner.
  4. Enter the new user's:
    • Full name
    • Username
    • Password
    • Email address
  5. From the Status list, select Active.
  6. Under Rights on the right side of the page, select the appropriate user permissions check boxes.
  7. Click Add user in the top-right corner.

User guide

Two-factor authentication

Two-factor authentication (2FA) is an optional, additional layer of security for your MultiSafepay account. It is supported in every country.

When enabled, users must verify their identity with a password, and a 6-digit token generated in the user's MultiSafepay mobile app for every sign in.

  • You can only connect a mobile device to one user, and each user to only one mobile device.
  • After 5 unsuccessful token inputs, the user's account is blocked and can only be unblocked by an administrator.
  • If a user loses their 2FA device, disable and re-enable 2FA on their account.

1. Download the MultiSafepay app

2. Enable 2FA

Only administrators can enable 2FA.

How to enable 2FA
  1. Sign in to your MultiSafepay dashboard .
  2. Go to User management.
  3. Click the name of the user you want to enable 2FA for.
  4. On the User details page, from the Two-factor list, select Enable.
  5. Click Save changes.

3. Configure 2FA

Users must then configure 2FA the first time they sign in to the dashboard after 2FA is enabled.

How to configure 2FA
  1. Sign in to your MultiSafepay dashboard on your laptop or PC.
    A dialog requesting a 6-digit token appears.
  2. In the MultiSafepay app, tap More in the bottom-right corner.
  3. Tap Authenticator.
  4. Copy the 6-digit token (remains visible for 30 seconds) from your mobile device to the 2FA dialog on your computer or laptop.



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