Account users

Your MultiSafepay account can have an unlimited number of authorized users. All users on one account share the same security code. You can block users, but not delete them.

User permission profiles

AdministratorAccess all functionalities
Payment links managerView all transactions
Generate payment links
Balance hiddenCannot view the account balance
Orders managerCreate refunds
View all transactions
Generate payment links
Reports managerView all transactions and the account balance
Create and download reports
Generate payment links
Sites managerView all transactions
Add and edit sites and payment pages
Style emails
Resend offline actions
Captures managerView all transactions
Accept or decline uncleared transactions

How to add and block users

How to add users
  1. Sign in to your MultiSafepay dashboard .
  2. Go to Settings > Account users.
  3. Click Add new user.
  4. Enter the new user's:
    • Username
    • Full name
    • Password
    • Email address
  5. From the Status list, select Active.
  6. Under Rights on the right side of the page, select the appropriate user permissions check boxes.
  7. Click Add user in the top-right corner.
    ✅   The user appears under Account users with status Active.
How to block users
  1. Sign in to your MultiSafepay dashboard .
  2. Go to Settings > Account users, and then click the relevant user profile.
  3. On the User profile pages, from the Status list, select Blocked.
  4. Click Save changes.
    ✅   The user's status under Account users changes to Blocked.

User guide

Two-factor authentication

Two-factor authentication (2FA) is an optional, additional layer of security for your MultiSafepay account. It is supported in every country.

When enabled, users must verify their identity with a password, and a 6-digit token generated in the user's MultiSafepay mobile app for every sign in.

  • You can only connect a mobile device to one user, and each user to only one mobile device.
  • After 5 unsuccessful token inputs, the user's account is blocked and can only be unblocked by an administrator.
  • If a user loses their 2FA device, disable and re-enable 2FA on their account.

1. Download the MultiSafepay app

2. Enable 2FA

Only administrators can enable 2FA.

How to enable 2FA
  1. Sign in to your MultiSafepay dashboard .
  2. Go to Settings > Account users.
  3. Click the name of the user you want to enable 2FA for.
  4. On the User details page, from the Two-factor authentication list, select Enabled.
  5. Click Save changes.

3. Configure 2FA

Users must then configure 2FA the first time they sign in to the dashboard after 2FA is enabled.

How to configure 2FA
  1. Sign in to your MultiSafepay dashboard on your laptop or PC.
    A dialog requesting a 6-digit token appears.
  2. In the MultiSafepay app, tap More in the bottom-right corner.
  3. Tap Authenticator.
  4. Copy the 6-digit token (remains visible for 30 seconds) from your mobile device to the 2FA dialog on your computer or laptop.



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