⚠️

Note:

We currently offer this product in the following countries:

• Netherlands
• Belgium

As a partner, you can further connect accounts registered in the following countries:

• Italy
• Spain

If you are interested in our Point of Sale solutions, email [email protected]

Features

After activating your SmartPOS terminal, you can add features from your SmartPOS payment app. SmartPOS features contains:

To add payment flow features, follow these steps:

1. On the navigation menu, click the Back button.
2. Select Settings.

How to enable display items

1. In the Global settings list, click the Display items toggle.
2. To return to the main screen, click the Back button.

Once you've initiated the payment, the items are displayed on the payment screen.

How to enable tipping

1. In the Global settings list, click the Tipping toggle.
2. To return to the main screen, click the Back button.

After the payment has been processed, the option to tip is displayed on the payment screen.

You can add an employee via add employee > Insert name and ID.

---

How to enable print or email

1. In the Global settings list, click the Print/Email toggle.
2. To return to the main screen, click the Back button.

---

How to enable cloud mode

1. In the Payment list, click the Cloud mode toggle to the right.
2. To return to the main screen, click the Back button.

---

To exit the cloud mode payment screen:

1. Tap and hold the MultiSafepay logo for few seconds.
2. Enter the default PIN code.
   The default PIN code is 1324.

⚠️ Note: For your security, we recommend you change the default PIN code as soon as possible.

---

How to define your closing order flow

Upon completed or declined payment, the customer can be redirected to a page that confirms the outcome of the payment process, OR go back automatically to your app.
Example message on the confirmation screen: "Payment is completed successfully".

You can customize this flow:

1. Go to Settings > Payment > Close timeout
2. To display the confirmation screen for a fixed amount of time, select the seconds from the dropdown. This is the timeout of the "Completed" page.
   If you select disabled, there is no automatic timeout, and you will need to press Close Order to close the confirmation screen and return to your own application.

⚠️ Note: This applies to both cloud mode and native application setups.

How to change the PIN code

1. Go to Settings > Security.
2. Enter the default PIN code.
3. Click Change and then enter your new PIN code.
4. Click ✔.

---

After you've enabled the Cloud mode, the Navigation list appears. This feature allows you to hide the cancel button and system navigation.

How to generate closing balance

At the end of a processing period, you can print an overview of total transaction amounts per payment method, and tips.

Via Settings > Closing balance, can set the following parameters:

• Default date: today, yesterday
• Closing start hour: if you include a start hour, the period will count 24 from the set time on
  Example: set 10.00 >> period is 10.00 to 09:59
• Closing end hour
• Filter by: Company, Terminal group, Terminal

You can see the selected details displayed on screen, and in the header of the receipt.

💡 Tip! You can print your closing balance report using either the device printer, or the external printer.

---

How to hide navigation

1. In the Navigation list, click the System navigation toggle to the right.
2. To return to the main screen, click the Back button

Note: To access the navigation menu, tap the MultiSafepay logo.

---

How to switch languages

1. In the Settings section, go to *Languages.
2. Select between English, Dutch, and Spanish.

---

How to scan qr codes

You can use the QR code reader within our app to easily recognize order information and include it in a transaction.

1. In the Settings section, enable *Insert order.
2. When using Manual input, select *Scan QR.

The QR reader is able to detect the following parameters:

• amount
• order ID
• description
  This information will be included in the payment request.

---

How to enable ❌ cancel

1. In the Navigation list, click the Cancel button toggle to the right.
2. To return to the main screen, click the Back button.

---

How to validate a card

1. In Settings > Payment, enable Allow Zero Amount
2. Customer completes the 0 EUR transaction.
3. You will see the transaction with 0 amount in your transaction overview.

---

How to view transaction overview

1. On the navigation menu, click the Back button.
2. Select History.
3. Select the relevant transaction, and you can:

• View transaction information or
• Send a copy of the transaction via email.

---

How to unbind your terminal

1. In the Settings list, go to the menu in the top left corner.
2. Select *Security, and insert your 4-digit PIN Code.
3. Click *Unbind and confirm.

⚠️ Note: Unbinding will result in a complete data erasure.
You can bind the terminal to the same or a different account, or terminal group.

How to use an external printer

Additionally to our built-in printers within some of our devices, you can use the Sunmi kitchen cloud printer via

• Bluetooth
• WiFi
• USB connections

You can set it up within your app:

1. Via Settings, go to External printer
2. Press Discover
3. Select Connection Type
4. List of printers available is displayed
5. When a payment is completed, click the printer icon to print your receipt.

***

Top of page