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Note:

We currently offer this product in the following countries:

• Netherlands
• Belgium

As a partner, you can further connect accounts registered in the following countries:

• Italy
• Spain

If you are interested in our Point of Sale solutions, email sales@multisafepay.com

Features

After activating your SmartPOS terminal, you can add features from your SmartPOS payment app. SmartPOS features contains:

To add payment flow features, follow these steps:

1. On the navigation menu, click the Back button.
2. Select Settings.

How to enable display items

1. In the Global settings list, click the Display items toggle.
2. To return to the main screen, click the Back button.

Once you've initiated the payment, the items are displayed on the payment screen.

How to enable tipping

1. In the Global settings list, click the Tipping toggle.
2. To return to the main screen, click the Back button.

Enabling this feature will display a tipping screen before the payment is processed. On the tipping screen, you can:

• Click a suggested tipping amount or click Custom to add a specific amount.
• Click No Tip to proceed without tipping.
• Click the Employee icon to assign the employee you want to tip or to add a new employee.

You can add an employee via + add employee > Insert Name and Employee ID.

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How to enable print or email

1. In the Global settings list, click the Print/Email toggle.
2. To return to the main screen, click the Back button.

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How to enable cloud mode

1. In the Payment list, click the Cloud mode toggle to the right.
2. To return to the main screen, click the Back button.

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To exit the cloud mode payment screen:

1. Tap and hold the MultiSafepay logo or your personal logo for few seconds.
2. Enter the default PIN code.
   The default PIN code is 1324.

⚠️ Note: For your security, we recommend you change the default PIN code as soon as possible.

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How to define your closing order flow

Upon completed or declined payment, the customer can be redirected to a page that confirms the outcome of the payment process, OR go back automatically to your app.
Example message on the confirmation screen: "Payment is completed successfully".

You can customize this flow:

1. Go to Settings > Payment > Close timeout
2. To display the confirmation screen for a fixed amount of time, select the seconds from the dropdown. This is the timeout of the "Completed" page.
   If you select disabled, there is no automatic timeout, and you will need to press Close Order to close the confirmation screen and return to your own application.

⚠️ Note: This applies to both cloud mode and native application setups.

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How to enable additional payment methods

To activate additional payment methods for your terminal, email a request to sales@multisafepay.com. Once activated:

1. Go to Features > Payment.
2. At Additional Payment methods, click Reload. The newly added payment methods will be available in the dropdown menu.
3. Click the Dropdown icon to display the payment methods.
4. Click the toggle to enable or disable the desired payment method.
5. Click Back to return to the main screen.

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How to change the PIN code

1. Go to Settings > Security.
2. Enter the default PIN code.
3. Click Change and then enter your new PIN code.
4. Click ✔.

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After you've enabled the Cloud mode, the Navigation list appears. This feature allows you to hide the cancel button and system navigation.

How to generate closing balance

You can generate a closing balance report at the end of each processing period to review a summary of total sales, broken down by payment method and including tips.

Via Features > Closing balance, you can set the following parameters:

• Default date: Today, yesterday or select day
• Start hour: The system will calculate 24 hours starting from the time you set. You must enter a value between 0 and 23.
  Example: If Start hour is set to 10, the period begins at 10:00 AM and ends at 09:59 AM the next day.
• Report level: Company, Device group, Current device

Click View to display the details entered. These details will also appear on the header of the receipt.

💡 Tip! You can print your closing balance report using either the device printer, or the external printer.

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How to hide navigation

1. In the Navigation list, click the System navigation toggle to the right.
2. To return to the main screen, click the Back button

Note: To access the navigation menu, tap the MultiSafepay logo or your personal logo.

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How to hide the MultiSafepay logo

1. Go to Features > Global Settings.
2. Click the Hide MultiSafepay logo toggle.
3. To return to the main screen, click the Back button.

Note: To enable this feature, you must first assign a company logo to your terminal group.

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How to switch languages

1. In the Settings section, go to Languages.
2. Select between English, Dutch, and Spanish.

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How to enable Order ID input: Manual entry and QR Code scan

Enabling this feature adds both manual order ID entry and QR code scanning functionality to the transaction process.

1. Go to Features > Payment Settings.
2. Click the Insert order toggle. Both options will be enabled.
3. On the Manual Input screen, choose one of the following methods:

• Manual Order ID Entry:
  • Click Input Order ID and enter the order ID.
  • The information retrieved will be included in the payment request.
• Scan QR:
  • A QR code must be generated using one of the following formats:
    • String: Contains only the Order ID.
    • JSON: Contains the Order ID, amount, and description of the order.
  • Click Scan QR.
  • Scan the QR code using the terminal's scanner or an external scanner.
  • Scanning the QR code will retrieve information based on the format in which the QR code has been generated.
  • This information will be included in the payment request.

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How to enable refunds

1. Go to Features > Payment.
2. Click the Allow refunds toggle.
3. Enter your 4-digit PIN Code.

Once this feature is activated, you can process refunds from your terminal. To do this:

1. Go to Features > History.
2. Click the relevant transaction.
3. Click Refund. You can process full or partial refunds.
4. Click Ok > Confirm.

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How to enable ❌ cancel

1. In the Navigation list, click the Cancel button toggle to the right.
2. To return to the main screen, click the Back button.

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How to validate a card

1. In Settings > Payment, enable Allow Zero Amount
2. Customer completes the 0 EUR transaction.
3. You will see the transaction with 0 amount in your transaction overview.

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How to view transaction overview

1. On the navigation menu, click the Back button.
2. Select History.
3. Select the relevant transaction, and you can:

• View transaction information or
• Send a copy of the transaction via email.

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How to unbind your terminal

1. In the Settings list, go to the menu in the top left corner.
2. Select Security, and insert your 4-digit PIN Code.
3. Click Unbind and confirm.

⚠️ Note: Unbinding will result in a complete data erasure.
You can bind the terminal to the same or a different account, or terminal group.

How to use an external printer

Additionally to our built-in printers within some of our devices, you can use the Sunmi kitchen cloud printer via

• Bluetooth
• WiFi
• USB connections

You can set it up within your app:

1. Via Settings, go to External printer
2. Press Discover
3. Select Connection Type
4. List of printers available is displayed
5. When a payment is completed, click the printer icon to print your receipt.

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