There are two statuses for each payment that update as it is processed:

Order status: Changes as the customer's order with you progresses towards shipment.
API attribute: status
Transaction status: Changes as the funds progress towards settlement in your account balance.
API attribute: financial_status

How to view statuses

Sign in to your MultiSafepay dashboard .
Go to Transactions > Transaction overview, and then click the relevant transaction.
On the Transaction details page, the statuses appear under Transaction history.

Payment statuses

The meaning of statuses (or combinations of statuses) varies per payment method. To check specific meanings, see the relevant payment method page.

The table below sets out possible order and transaction statuses and what they commonly mean.

Description	Order status	Transaction status
The customer has initiated a transaction.	Initialized	Initialized
The customer has successfully completed the transaction.	Completed	Completed
The transaction has been cancelled.	Void	Cancelled
The customer has requested a chargeback.	Void	Void
The customer didn't complete payment and the transaction expired. Transaction expiry times vary per payment method.	Expired	Expired
The issuer or acquirer has declined the transaction. See also Card errors.	Declined	Declined
Manually capture or decline the transaction.	Uncleared	Uncleared
The order has been shipped and the funds are still pending.	Shipped	Uncleared

Refund and chargeback statuses

The following statuses apply to refunds and chargebacks.

Description	Order status	Transaction status
Refund initiated.	Initialized/Reserved	Initialized/Reserved
Refund/chargeback complete.	Completed	Completed
The refund has been processed successfully.	Refunded	Refunded
The partial refund has been processed successfully.	Partial_refunded	Partial_refunded
The refund was declined.	Declined	Declined

If the status of the refund is Reserved, it may mean:

The refund hasn't been processed yet. Refunds are passed to the customer's bank at midnight on the day they are initiated, and then the status changes to Completed. The bank is now responsible for processing the payment. Refunds may be delayed by the issuing bank.
The refund cannot be processed due to insufficient funds in your account balance. To top up your balance, see Topping up your balance.

The following statuses apply to payouts.

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