Payment statuses
There are two statuses for each payment that update as it is processed:
- Order status: Changes as the customer's order with you progresses towards shipment.
API attribute:status
- Transaction status: Changes as the funds progress towards settlement in your account balance.
API attribute:financial_status
How to view statuses
- Sign in to your MultiSafepay dashboard .
- Go to Transactions > Transaction overview, and then click the relevant transaction.
- On the Transaction details page, the statuses appear under Transaction history.
Payment statuses
The meaning of statuses (or combinations of statuses) varies per payment method. To check specific meanings, see the relevant payment method page.
The table below sets out possible order and transaction statuses and what they commonly mean.
Description | Order status | Transaction status |
---|---|---|
The customer has initiated a transaction. | Initialized | Initialized |
The customer has successfully completed the transaction. | Completed | Completed |
The transaction has been cancelled. | Void | Cancelled |
The customer has requested a chargeback. | Void | Void |
The customer didn't complete payment and the transaction expired. Transaction expiry times vary per payment method. | Expired | Expired |
The issuer or acquirer has declined the transaction. See also Card errors. | Declined | Declined |
Manually capture or decline the transaction. | Uncleared | Uncleared |
The order has been shipped and the funds are still pending. | Shipped | Uncleared |
Refund and chargeback statuses
The following statuses apply to refunds and chargebacks.
Description | Order status | Transaction status |
---|---|---|
Refund initiated. | Initialized/Reserved | Initialized/Reserved |
Refund/chargeback complete. | Completed | Completed |
The refund has been processed successfully. | Refunded | Refunded |
The partial refund has been processed successfully. | Partial_refunded | Partial_refunded |
The refund was declined. | Declined | Declined |
If the status of the refund is Reserved, it may mean:Ā
- The refund hasn't been processed yet. Refunds are passed to the customer's bank at midnight on the day they are initiated, and then the status changes to Completed. The bank is now responsible for processing the payment. Refunds may be delayed by the issuing bank.
- The refund cannot be processed due to insufficient funds in your account balance. To top up your balance, see Topping up your balance.
Payout statuses
The following statuses apply to payouts.
Description | Status |
---|---|
Payout initiated. | Reserved |
Payout completed. | Completed |
Payout cancelled. | Void |
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Updated 10 months ago