Billink is a Dutch BNPL payment method available for both B2C and B2B transactions. It allows customers to receive goods before payment, settling the invoice within a typically 14-day period. Billink performs real-time credit checks and assumes the risk of non-payment.

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

Activation

1. Email a request to [email protected]
   We check your eligibility and if approved, activate the payment method for your account.
2. Once approved, to activate the method in your dashboard, sign in to your MultiSafepay dashboard .
3. To activate the payment method for:
   • All sites, go to Settings > Payment methods.
   • A specific site, go to Sites, and then click the relevant site.
4. Select the checkbox for the payment method, and then click Save.

💬 Support: If the payment method isn't visible in your dashboard, email [email protected]

Integration

API

See API reference – Create order > BNPL order.

Example requests

For example requests, on the Create order page, in the black sandbox, see Examples > Billink redirect.

• A shopping_cart object is required for all BNPL orders. See Recipes – Include shopping_cart in order .

• For direct orders, you must display your terms and conditions in your checkout.

Ready made solutions

The payment method will soon be available in our plugins.

Testing

Testing will soon be available for this payment method.

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User guide

Addresses

Different billing and shipping addresses are supported.

Amount limits

Minimum and maximum order amounts apply. Email [email protected]

Cancellation

You can cancel the invoice order before shipment or after partial shipment.

How to cancel an order

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then click the relevant transaction.
3. On the Transaction details page, click Cancel.
4. Add a description of what happened with the order, and then click Complete.
   The order status changes to Void and the transaction status to Cancelled.

Collection flow

• Billink sends the customer an invoice after the order is shipped in full, or partially shipped and the remaining items cancelled.
• If the customer fails to pay within the initial 14 day period, Billink sends reminders of their obligation to pay, in accordance with the Wet Incasso Kosten (WIK).
• The customer can contact Billink if there is an issue with the payment.
• If the customer still fails to pay, Billink sends the invoice to a debt collector.
• If necessary, you can delay the collection flow by placing the transaction on hold.

Refunds

To refund a Billink transaction, follow these steps:

1. Sign in to your MultiSafepay dashboard .
2. Navigate to Transactions / Transactions Overview and find the transaction you want to refund, or search for the transaction you want to refund by using the search bar.
3. Click on the transaction to go to the transaction details page.
4. On the right side of the page are the order details and a blue Refund button.
5. In this section you can remove order lines or refund the complete order.

Shipment

When you ship the order, you must manually change the order status from Completed to Shipped, which:

• Captures the funds
• Prevents the order from expiring

How to change the order status to shipped

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transactions overview, and then click the relevant transaction.
3. On the Transaction details page, under Order details, click Change order status.
4. Change the status to Shipped.
5. Send the customer the track and trace details, if relevant.

In your backend

If you change the order status in your backend, the following ready-made integrations pass the updated status to your dashboard automatically:

• Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
• Shopware 5: When you set the order to Delivered in your backend.

For other ready-made integrations, make an update order API request.

⚠️ Note: Some third-party plugins may not support updating the status via our API.

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Surcharges

Due to changes to the Wet op het consumentenkrediet, merchants who apply surcharges to BNPL methods are now deemed credit providers under article 7:57 of the Burgerlijk Wetboek. This requires a permit from the Authority for Financial Markets (AFM).

We therefore strongly recommend not applying surcharges.

For more information, email [[email protected]](mailto:[email protected])