POS troubleshooting

What POS model are you using?

For the most accurate solutions, please select your device model below. This will take you directly to the troubleshooting guide filtered for your specific hardware.

SmartPOS

Click here if you are experiencing issues with your SmartPOS model

CTAP

Click here if you are using a Tradicional (CTAP) terminal

Browse by issue category

Select one of the option below according to the issue you are experiencing.

Initial setup & Activation issues

Problems related to initial setup and activation of your terminal.

Connection & Network Problems

Issues related to your terminal's internet connection.

Payment Processing Errors

Problems related to payment processing.

Software

Issues related to the MultiSafepay app and Android.

Hardware

Issues related to the device's physical components.

Advanced

Enable developer mode for advanced troubleshooting.

Contact support

Click here if you need further assistance