POS troubleshooting

What POS model are you using?

For the most accurate solutions, please select your device model below. This will take you directly to the troubleshooting guide filtered for your specific hardware.

MultiSafepay POS solutions

Click here if you are using a SmartPOS or Tap to Pay to view common scenarios.

CTAP

Click here if you are using a Traditional (CTAP) terminal.

Browse by issue category

Select one of the option below according to the issue you are experiencing.

Initial setup & Activation issues

Problems related to initial setup and activation of your terminal.

Connection & Network Problems

Issues related to your terminal's internet connection.

Payment Processing Errors

Problems related to payment processing.

Display and app behavior

Issues related to the MultiSafepay app and Android.

SmartPOS

Click here to view troubleshooting scenarios specific to SmartPOS terminals.

Tap to Pay

Click here to view troubleshooting scenarios specific to Tap to Pay.

Contact support

Click here if you need further assistance