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CCV Shop

Technical manual for MultiSafepay's free app.

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Prerequisites

Installation and configuration

  1. Sign in to your CCV Shop backend.
  2. Go to the App store and search for the MultiSafepay app.
  3. Once found, select the app then click Install button.
  4. Review and accept the permissions required by the app.
  5. Enter your website API key, and fill the required fields to configure the app.
  6. Click the Install button to complete the installation.
  7. Go to My web shop > Settings > Ordering process & stock > Payment methods and confirm your payments are enabled in the section MultiSafepay Payment Service provider

Configuration

  1. Sign in to your CCV Shop backend.
  2. Go to the App store and search for the MultiSafepay app.
  3. Once found, select the app then click Edit button.
  4. Modify the settings according your preferences.

User guide

Payment components

The plugin supports payment components, which:

  • Provide a seamless checkout experience to increase conversion.
  • Encrypt customer payment details for secure processing.
  • Shift responsibility for PCI DSS compliance to MultiSafepay.
Supported payment methods
  • Cards: Amex, Maestro, Mastercard, Visa, Bancontact, iDEAL in3, Pay After Delivery, Pay After Delivery installments, Riverty, E-Invoicing and Zinia
How to activate payment components
  1. Sign in to your CCV Shop backend.
  2. Go to the App store and search for the MultiSafepay app.
  3. Once found, select the app then click Edit button.
  4. Set the Enable payment component toggle to Enabled.
  5. Click Save.

Payment methods

Supported payment methods

The activated payment methods from your MultiSafepay account appear will be registered in CCV Shop as a payment method.
To keep the payment methods synchronized, ensure to toggle the "update payment methods" setting before pressing "update".

Refunds

You can process full and partial refunds for all payment methods from your MultiSafepay dashboard, and from the CCV Shop backend.

Refund rules
To process backend refunds:
  • In the configuration of the MultiSafepay app, Automatic refunds needs to be enabled.
  • After enable Automatic refunds, select which invoice type will trigger refunds:
    • Only "Credit": Refunds will be triggered when a credit invoice status is changed to Refunded.
    • Both "Credit" and "Debit": Refunds will be triggered when a credit or debit invoice status is changed to Refunded.
  • The refund amount cannot exceed the original transaction amount.
  • The refund amount cannot exceed the available funds in your MultiSafepay account.

How to process refunds
To process backend refunds:
  1. Sign in to your CCV Shop backend.
  2. Go to My orders > Order management.
  3. Select the order, and click on the Invoices tab.
  4. Change the Invoice status from Paid to Refunded.
  5. A refund request will be processed in MultiSafepay.

Sorting Payment Methods

To sort the payment methods on the checkout page, you can change the order in the MultiSafepay app configuration.

How to sort payment methods
  1. Sign in to your CCV Shop backend.
  2. Go to the App store and search for the MultiSafepay app.
  3. Click on Edit button.
  4. Turn on the switch field Payment methods order.
  5. A list of the installed payment methods will be shown.
  6. Use the arrow icons to sort the payment methods.
  7. Click on Update button to save the changes.

⚠️ Note: Only payment methods provided by MultiSafepay can be reordered. CCV Shop does not support ordering of payment methods not provided by our app, so the order of other payment methods cannot be adjusted.


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Support

Contact MultiSafepay:

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Updated 3 months ago