CCV Shop
Technical manual for MultiSafepay's free app.
Prerequisites
You will need a MultiSafepay account.
Installation and configuration
- Sign in to your CCV Shop backend.
- Go to App store and search for MultiSafepay app.
- Once found, select the app and click in Install button.
- Review and accept the permissions required by the app.
- Follow the instructions and fill the required fields to configure the app.
- Click the Install button to complete the installation.
- Go to My web shop > Settings > Ordering process & stock > Payment methods and confirm your payments are enabled in the section MultiSafepay Payment Service provider
Configuration
- Sign in to your CCV Shop backend.
- Go to App store and search for MultiSafepay app.
- Once found, select the app and click in Edit button.
- Modify the settings according your preferences.
User guide
Payment methods
Supported payment methods
The activated payment methods from your MultiSafepay account appear will be registered in CCV Shop as a payment method.
Refunds
You can process full refunds for all payment methods, from your MultiSafepay dashboard, and from the CCV Shop backend.
Refund rules
To process backend refunds:
- In the configuration of the MultiSafepay app, Automatic refunds needs to be enabled.
- To process a refund, the invoice status must be Paid.
- The refund amount cannot exceed the original transaction amount.
- The refund amount cannot exceed the available funds in your MultiSafepay account.
How to process refunds
To process backend refunds:
- Sign in to your CCV Shop backend.
- Go to My orders > Order management.
- Select the order, and click on the Invoices tab.
- Change the Invoice status from Paid to Refunded.
- A refund request will be processed in MultiSafepay.
Support
Contact MultiSafepay:
- Telephone: +31 (0)20 8500 500
- Email: [email protected]
Updated 9 days ago