Prohibited products and services
As a payment service provider, MultiSafepay is subject to Dutch and European legislation and regulations. We must also comply with specific policies set by each payment method we offer.
We must account for risk and potential reputational damage. Therefore, we prohibit the sale of some products and services, or require additional information from the merchant.
Alcohol
MultiSafepay has an obligation to ensure you comply with relevant legislation and that your customers meet the requirements for purchasing alcohol.
Dutch law states that alcohol cannot be sold to customers under the age of 18. You must verify customers' age when selling or delivering orders that include alcohol. When orders are delivered, customers must show a valid identification document with their date of birth, e.g.:
- Passport
- Dutch driving license
- European or Dutch ID card
If you sell alcohol, you must clearly state it on your site.
Prohibited products and services
| Category | Details |
|---|---|
| Cryptocurrency | Platforms for cryptocurrency trading |
| Erotica | Erotic and pornographic images Sex, dating, and mail order brides Prostitution and escort services Aphrodisiacs Electrosex |
| Food supplements | Steroids Food supplements that: - Endanger health - Make (medical) claims not supported by scientific evidence - Contain ingredients not (yet) approved by the European Commission |
| Gambling and games of chance | Gambling and games of chance (prohibited whether you have a license or not) Binary options or contracts for differences (CFDs) Penny auctions Pyramid schemes and other (consciously or unconsciously) "get rich quick" schemes |
| Live organisms | Any sort of live organisms offered in any way |
| Pseudomedicines | You must have the required licenses to trade in regulated drugs or apothecary services. |
| Socially inappropriate behaviors | Products/services used to provoke or support terrorism or political violence Misleading marketing practices Misleading, unjustifiable, or indecent products or services Mind-altering substances Equipment for growing cannabis or producing other illegal, mind-altering substances |
| Tobacco | Cigarettes and cigars Pipe tobacco containing nicotine |
| Weapons | Selling weapons or related accessories Encouraging the use of weapons in any way |
Visa and Mastercard High Risk Programs
Under Visa and Mastercard's High Risk programs, you will be subject to a 500 USD fee if you sell any of the high-risk products and services listed below. The fee is collected as an annual recurring payment.
Visa
| Code | Description |
|---|---|
| 5122: Drugs, drug proprietaries, druggist sundries | Sale of prescription-required drugs, cross-border card-absent transactions |
| 5912: Drug stores, pharmacies | Sale of prescription-required drugs, cross-border card-absent transactions |
| 5962: Direct marketing | Travel-related arrangement services |
| 5966: Direct marketing | Outbound telemarketing |
| 5967: Direct marketing | Inbound telemarketing |
| 5993: Cigar stores and stands | Sale of cigarettes in a card-absent environment |
| 7273: Dating services | Card absent transactions |
| 7995: Betting | Lottery tickets, casino gaming chips, off-track betting, and wagers at race tracks |
| 4816: Computer network/information services | Card-absent environment transactions |
| 5816: Digital goods/games | Card-absent environment transactions |
| 6051: Non-financial institutions | Card-absent environment transactions |
| n/a | Merchants that fall under the Excessive Chargeback Program |
| n/a | Sale of replicas and "inspired by" items |
Mastercard
| Code | Description |
|---|---|
| 5967, 7841 | Non-face-to-face adult content and services |
| 7801, 7802, 7995 | Non-face-to-face gambling |
| 5122, 5912 | Non-face-to-face pharmaceuticals |
| 5993 | Non-face-to-face tobacco products |
| 7994 | Skill games |
| 4816 | High-risk cyberlocker |
| 6211 | High-risk securities |
| 6051 | Cryptocurrencies |
| 5968 | Negative option billing |
| n/a | Merchants that fall under the Excessive Chargeback Program |
| n/a | Sale of replicas and "inspired by" items |
Support
- To discuss your options, call +31 20 8500 502
- For more information, email [email protected]
Updated 11 months ago