Manual Capture is a MultiSafepay solution that reduces your risk by letting you capture card payments either partially or in full when you ship the order.

How it works

Applying manual capture to your orders authorizes the card payment but doesn't immediately transfer the customer's funds to your account. Using manual capture, you can fully or partially capture the authorized funds after shipping the order:

• Full Capture: Transfers the full authorized amount for the order.
• Partial Capture: Transfers a portion of the authorized amount for the order. Use this option for separate shipments.

Activation

To activate Manual Capture for your MultiSafepay account, email [email protected]

Integration

Manual Capture is supported for our Magento 2 integration.

To activate it in other ready-made integrations, you can customize it via our API.

See Recipes:

• Manual capture: Initial payment
• Manual capture: Capture payment
• Manual capture: Cancel reservation

See API reference:

• Create order > Set manual to capture.
• Capture payment
• Cancel authorized payment

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User guide

Expiration periods

• VISA: 7 days
• Mastercard and Maestro: 30 days

After expiration, the issuer can cancel the authorization.

Payment methods

• Maestro
• Mastercard
• Visa

Capture payments

You can capture payments:

• Via our API - Capture payment
• Via your dashboard

How to capture an authorized payment

1. Sign in to your MultiSafepay dashboard.
2. Go to Transactions > Transactions overview, and then click on the relevant transaction.
3. On the Transaction summary page, under Order summary, click Capture:
   • Full capture: Fill the total authorized amount.
   • Partial capture: Fill the amount according to the items you will ship.
4. Click Save.

After a full capture, the transaction status updates to Completed.

Partial captures create a new transaction in the Transaction overview with a separate order ID, with both order status and transaction status set to Completed. The original transaction retains its initial statuses. The remaining amount available for capture is shown under Transaction details.

Cancellation

You can cancel a reservation created via manual capture:

• Via our API - Cancel authorized payment
• Via your dashboard

For partial captures, the cancellation will apply to the remaining amount.

How to cancel an authorized transaction

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then select the relevant transaction.
3. On the Transaction summary page, in Order Summary, click Cancel Reservation.
4. Add a description of what happened with the order, and then click Complete.
   The order status changes to Void and the transaction status to Void.

Statuses

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