Paysafecard lets customers make online payments using secure prepaid vouchers, available for purchase locally. The funds are available immediately. The customer chooses a fixed voucher amount: 10, 25, 50 or 100 EUR.

Customers enter the voucher code, without providing any personal payment details. Vouchers for different amounts are available in the local currency in 46 countries.

The card balance remains available for 12 months free of charge. After 12 months, customers are charged a monthly administration fee of 3 EUR, which is deducted from the balance.

Read how Paysafecard can benefit your business on

CountriesWorldwide – Go to Paysafecard , and then click the globe icon in the banner.
CurrenciesEUR, GBP, USD
Payment pagesYes (current version only)
RefundsPaid with Paysafecard only: You can't refund via MultiSafepay because we don't receive any customer payment details to refund to. Refund in your own online banking.
Paid with Paysafecard and another payment method: Full refunds.

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Paysafecard payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to Paysafecard.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The customer cancelled the transaction at Paysafecard.VoidVoid
The customer didn't complete payment within 3 hours.ExpiredExpired
Refunds: Refund initiated.InitializedInitialized
Refunds: Refund complete.CompletedCompleted


Paysafecard doesn't require activation.

To find outlets that sell Paysafecard, see:

For any questions, email [email protected]



  • See API reference – Create order > Prepaid card order.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > Gift card redirect.

  • Transactions expire after 3 hours.

Ready-made integrations

Supported in:


  • You can’t test Paysafecard in your MultiSafepay test account.
  • You can only make test payments in your MultiSafepay live account.



Email [email protected]

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