Email styling

Customize emails to customers to match your brand's look and feel.

MultiSafepay can help you manage your email communications with customers. Use our preformatted and/or prewritten templates and populate them with your content.

How to customize emails

  1. Sign in to your MultiSafepay dashboard .

  2. Go to Settings > Email templates.

  3. Click the relevant site.

  4. Click Add new template.

  5. From the Type list, select the template type.

    Template types

    Bank Transfer details email (to customer)
    For sending customers MultiSafepay's bank details when they select Bank Transfer as payment method and you send a redirect transaction request.

    Chargeback email (to merchant)
    For notifying you when a customer requests a chargeback (recommended if you accept credit card payments).

    Make sure you add one or more email addresses to send these emails to in your MultiSafepay dashboard, under
    Contact information > Chargeback email.

    Manual Capture reservation completed (to customer)
    For notifying customers that you have manually captured reserved funds for an uncaptured transaction.

    Manual Capture reservation completed (to merchant)
    For confirming that you have manually captured reserved funds for an uncaptured transaction.

    Partial and/or full capture completed (to customer)
    For notifying customers that you have partially or fully captured reserved funds for an uncaptured transaction.

    Partial and/or full capture completed (to merchant)
    For confirming that you have partially or fully captured reserved funds for an uncaptured transaction.

    Refund complete email (to customer)
    For notifying customers that you have processed their refund.

    Second Chance email (to customer)
    For sending customers a friendly reminder to complete a payment.

    Make sure you have enabled Second Chance in your MultiSafepay dashboard.

    Transaction completed email (to customer)
    For sending payment confirmation to customers.

    Transaction completed email (to merchant)
    For notifying you that a customer has successfully completed a payment.

  6. From the Language list, select the email language.

    Supported languages
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    ❗️ The language set here is overridden by the locale parameter in the customer object in create order API requests.

    Locale example
    {
    "customer": {
        "first_name": "John",
        "last_name": "Doe",
        "house_number": "39",
        "address1": "Kraanspoor",
        "address2": "",
        "city": "Amsterdam",
        "zip_code": "1033 SC",
        "state": "Noord-Holland",
        "country": "NL",
        "locale": "nl_NL", // Set the language and country code
        "phone": "0208500500",
        "email": "[email protected]",
        "gender": "M",
        "birthday": "1980-12-31",
        "user_agent": "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36",
        "referrer": "http://test.com",
        "ip_address": "123.123.123.123",
        "forwarded_ip": "",
        "reference": ""
    }
    }
    
    Locale codes per language and country
    CodeLanguage & country
    cs_CZCzech
    de_ATGerman (Austria)
    de_DEGerman (Germany)
    en_USAmerican English
    fi_FIFinnish
    fr_BEFrench (Belgium)
    fr_FRFrench (France)
    it_ITItalian
    nl_BEDutch (Belgium)
    nl_NLDutch (Netherlands)
    pl_PLPolish
    es_ESSpanish
    sv_SESwedish
    zh_CNChinese
  7. Either click Load default template, or fill in the fields as required.

    From address field

    In the From address field, enter the email address you want the email sent from, e.g. [email protected]

    ❗️ If you enter a different from address than [email protected] to avoid emails being marked as spam, we recommend adding the following DNS record to your domain:

    v=spf1 ip4:213.189.0.0/23 ip4:185.99.128.0/22 mx

    From name field

    In the From name field, enter the name you want the email sent by, e.g. your company name.

    Subject field

    In the Subject field, enter a subject.

  8. Edit the text either in the Body plain field, or if you know HTML and CSS, you can fully customize the content and layout in the Body HTML field. To view the HTML/CSS code, click Source.

    How to use tokens

    To save time, you can use @[email protected] to auto-fill personalized details into emails.

    1. Go to the Body HTML editor on the email template page, and then click the Token icon.
    2. Select a token from the list, and then click OK.

    The table below describes all available tokens.

    TagsResult
    ACCOUNTAccount_id of FastCheckout customer
    ACCOUNTADDRESSCustomer address and street name
    ACCOUNTADDRESSAPARTMENTCustomer house number
    ACCOUNTCITYCustomer city of residence
    ACCOUNTCOUNTRYCustomer country of residence
    ACCOUNT EMAILCustomer email address
    ACCOUNTFIRSTNAMECustomer first name
    ACCOUNTLASTNAMECustomer last name
    ACCOUNTNRYour MultiSafepay AccountID
    ACCOUNTZIPCODECustomer zip code
    ADDRESS1Your company address line 1
    ADDRESS2Your company address line 2
    ADDRESS3Your company address line 3
    BANKHOLDERNAMEAccount holder used by the customer to process bank transfer transactions
    BANKIBANIBAN used by the customer to process bank transfer transactions
    BANKPAYMENTIDReference used by the customer to process bank transfer transactions
    BANKTRANSFERBICBIC used by the customer to process bank transfer transactions
    BANKTRANSFERHOLDERAccount holder name of IBAN to receive the money
    BANKTRANSFERIDReference used with the bank transfer
    BIRTHYDAYCustomer date of birth
    CITYYour company city of residence
    COMPANYNAMEYour company name given in your MultiSafepay account
    CONTENTShopping cart info
    COUNTRYISO 3166 code for your company country
    COUNTRYCODEISO 3166 code for your company country
    CURRENTDATEToday's date
    DESCRIPTIONAccountID to receive money
    DESTAMOUNTAmount to be received
    DESTAMOUNTFORMATCURAmount including currency to be paid by the customer via bank transfer transactions
    DESTCURRENCYCurrency of amount to be received
    DESTFORMATAMOUNTCURCurrency and amount to be paid out
    EMAILCustomer email address
    FINANCIAL EMAILEmail address for financial email
    FIRSTNAMECustomer first name and email address set as sender for emails
    FROMNAMEName of the sender's email account
    GENDERCustomer gender
    LASTNAMECustomer last name
    MERCHANTCITYYour company city of residence
    MERCHANTCOUNTRYYour company country of residence
    MERCHANTLOGOHTMLHTML code for your logo
    MERCHANTNAMEYour company full name
    MERCHANTPHONESUPPORTYour customer service phone number
    MERCHANTSUPPORT EMAILYour customer service email address
    MERCHANTTRANSACTIONIDYour reference number
    PAYLINKLink to the payment page for this transaction
    PAYMENTMETHODPayment method used for this transaction
    PHONEYour company phone number given in your MultiSafepay account
    REFUNDDESTINATIONBank account number to receive the refund
    REPORT EMAILEmail address to receive report emails
    SITENAMENname of your webshop given in your MultiSafepay account
    SITEURLURL of your webshop given in your MultiSafepay account
    STATEProvince or state within the country
    STATUSTransaction status
    SUBJECTSubject of the email
    TOTALAMOUNTTotal of the order
    TRANSACTIONIDMultiSafepay PSP ID
    TRANSCOMP EMAILEmail address to receive transaction completed mails
    VARAvar1 from your transaction request
    VARBvar2 from your transaction request
    VARCvar3 from your transaction request
    VATNUMBERYour VAT number given in your MultiSafepay account
    ZIPCODEYour company zip code

    How to add an inline frame

    Inline frames (Iframes) are HTML documents embedded inside another HTML document, which you can use to insert content from another source into the email template.

    1. Go to the Body HTML editor on the email template page, and then click the Iframe icon.
    2. In the Iframe window, enter the URL of the Iframe.
    3. Edit other parameters as required: width, height, alignment, name, and title.
    4. Click OK.
  9. Click Save.


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