Email styling

Customize emails to customers to match your brand's look and feel.

You can style emails to customers, payment pages, and success pages to match your brand's look and feel.

Emails to customers

Use our pre-formatted and/or pre-written templates and populate them with your content.

  1. Sign in to your MultiSafepay dashboard .

  2. Go to Settings > Email styling, and then click the relevant site.

  3. On the Email templates page, click Add new.

  4. From the Type list, select the template type.

    Template types

    Bank transfer details email (to customer)
    For sending customers MultiSafepay's bank details for redirect bank
    transfers
    .

    Chargeback email (to merchant)
    For notifying you when a customer requests a chargeback.

    Make sure you add an email addresses for us to send these emails to in your dashboard, under
    Account information > Chargebacks email.

    Manual capture completed (to customer)
    For notifying customers that you have manually captured reserved funds for an uncleared transaction.

    Manual capture completed (to merchant)
    For confirming that you have manually captured reserved funds for an uncleared transaction.

    Partial and/or full capture completed (to customer)
    For notifying customers that you have partially or fully captured reserved funds for an uncleared transaction.

    Partial and/or full capture completed (to merchant)
    For confirming that you have partially or fully captured reserved funds for an uncleared transaction.

    Refund complete email (to customer)
    For notifying customers that you have processed their refund.

    Second Chance email (to customer)
    For sending customers a friendly reminder to complete a payment.

    Make sure you have enabled Second Chance in your MultiSafepay dashboard.

    Transaction completed email (to customer)
    For sending payment confirmation to customers.

    Transaction completed email (to merchant)
    For notifying you that a customer has successfully completed a payment.


  5. From the Language list, select the email language.

    Supported languages
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    ❗️ Note: The language you set here is overridden by the customer.locale parameter in create order requests.

    Locale example
    {
    "customer": {
        "first_name": "John",
        "last_name": "Doe",
        "house_number": "39",
        "address1": "Kraanspoor",
        "address2": "",
        "city": "Amsterdam",
        "zip_code": "1033 SC",
        "state": "Noord-Holland",
        "country": "NL",
        "locale": "nl_NL", // Set the language and country code
        "phone": "0208500500",
        "email": "[email protected]",
        "gender": "M",
        "birthday": "1980-12-31",
        "user_agent": "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36",
        "referrer": "http://test.com",
        "ip_address": "123.123.123.123",
        "forwarded_ip": "",
        "reference": ""
    }
    }
    
    Locale codes per language and country
    CodeLanguage & country
    cs_CZCzech
    de_ATGerman (Austria)
    de_DEGerman (Germany)
    en_USAmerican English
    fi_FIFinnish
    fr_BEFrench (Belgium)
    fr_FRFrench (France)
    it_ITItalian
    nl_BEDutch (Belgium)
    nl_NLDutch (Netherlands)
    pl_PLPolish
    es_ESSpanish
    sv_SESwedish
    zh_CNChinese
  6. Either click Load default template, or fill in the fields as required.

    From address field

    In the From address field, enter the email address you want the email sent from, e.g. [email protected].

    ❗️ Note: If you enter a from address other than [email protected], to avoid emails being marked as spam, we recommend adding the following DNS record to your domain:

    v=spf1 ip4:213.189.0.0/23 ip4:185.99.128.0/22 mx
    

    From name field

    In the From name field, enter the name you want the email sent by, e.g. your company name.


    Subject field

    In the Subject field, enter a subject.


  7. Edit the text either in the Body plain field, or if you know HTML and CSS, you can fully customize the content and layout in the Body HTML field. To view the HTML/CSS code, click Source.

    How to use tokens

    To save time, you can use @tokens@ to auto-fill personalized details in emails.

    1. In the Body HTML editor, click the Token icon.
    2. Select a token from the list, and then click OK.

    The table below describes all available tokens.

    TokenOutput
    ACCOUNTThe account_id of a FastCheckout customer
    ACCOUNTADDRESSThe customer's address and street name
    ACCOUNTADDRESSAPARTMENTThe customer's house number
    ACCOUNTCITYThe customer's city of residence
    ACCOUNTCOUNTRYThe customer's country of residence
    ACCOUNT EMAILThe customer's email address
    ACCOUNTFIRSTNAMEThe customer's first name
    ACCOUNTLASTNAMEThe customer's last name
    ACCOUNTNRYour MultiSafepay account ID
    ACCOUNTZIPCODEThe customer's ZIP code
    ADDRESS1Your company address line 1
    ADDRESS2Your company address line 2
    ADDRESS3Your company address line 3
    BANKHOLDERNAMEThe account holder name for a bank transfer
    BANKIBANThe IBAN for a bank transfer
    BANKPAYMENTIDThe payment reference for a bank transfer
    BANKTRANSFERBICThe BIC for a bank transfer
    BANKTRANSFERHOLDERThe account holder name receiving a bank transfer
    BANKTRANSFERIDThe reference for a bank transfer
    BIRTHYDAYThe customer's date of birth
    CITYYour company city of residence
    COMPANYNAMEYour company name given in your MultiSafepay account
    CONTENTThe items in the shopping cart
    COUNTRYThe ISO 3166 code for your company country
    COUNTRYCODEThe ISO 3166 code for your company country
    CURRENTDATEToday's date
    DELIVERYINVOICEURLThe invoice URL for delivery
    DELIVERYREASONThe reason for delivery
    DELIVERYCARRIERThe carrier used for delivery
    DELIVERYTRACKINGURLThe track and trace URL for delivery
    DELIVERYTRACKINGCODEThe track and trace code for delivery
    DELIVERYSHIPDATEThe shipping date for delivery
    DESCRIPTIONThe account ID to receive money
    DESTAMOUNTThe amount to be received
    DESTAMOUNTFORMATCURThe amount (and currency to be paid by the customer via bank transfer transactions
    DESTCURRENCYThe currency of the amount to be received
    DESTFORMATAMOUNTCURThe currency and amount to be paid out
    EMAILThe customer's email address
    FINANCIAL EMAILYour invoices email address
    FIRSTNAMEThe customer's first name and email address set as sender for emails
    FROMNAMEThe name of the sender's email account
    GENDERThe customer's gender
    LASTNAMEThe customer's last name
    MERCHANTCITYYour company city of residence
    MERCHANTCOUNTRYYour company country of residence
    MERCHANTLOGOHTMLThe HTML code for your logo
    MERCHANTNAMEYour company's full name
    MERCHANTPHONESUPPORTYour customer service phone number
    MERCHANTPOYour customer tracking number
    MERCHANTSUPPORT EMAILYour customer service email address
    MERCHANTTRANSACTIONIDYour transaction reference number
    ORDERSTATUSThe order status
    PAYLINKThe payment link
    PAYMENTMETHODThe payment method
    PHONEYour company phone number
    REFUNDDESTINATIONThe bank account number to receive a refund
    REPORT EMAILYour reports email address
    SITENAMEThe site name
    SITEURLThe site URL
    STATEThe province or state
    STATUSThe transaction status
    SUBJECTThe email subject line
    TOTALAMOUNTThe total amount of the order
    TRANSACTIONIDThe MultiSafepay transaction ID
    TRANSCOMP EMAILYour email address for completed transactions
    VARAVar1 from your create order request
    VARBVar2 from your create order request
    VARCVar3 from your create order request
    VATNUMBERYour company VAT number
    ZIPCODEYour company ZIP code

    How to add an inline frame

    Inline frames (Iframes) are HTML documents embedded inside another HTML document, which you can use to insert content from another source into the email template.

    1. Go to the Body HTML editor on the email template page, and then click the Iframe icon.
    2. In the Iframe window, enter the URL of the Iframe.
    3. Edit other parameters as required: width, height, alignment, name, and title.
    4. Click OK.

  8. Click Save.



💬

Support

Email [email protected]

Top of page