You can style emails to customers, payment pages, and success pages to match your brand's look and feel.

Emails to customers

Use our pre-formatted and/or pre-written templates and populate them with your content.

Sign in to your MultiSafepay dashboard .
Go to Settings > Email styling, and then click the relevant site.
On the Email templates page, click Add new.
From the Type list, select the template type.

Template types

Bank transfer details email (to customer)
For sending customers MultiSafepay's bank details for redirect bank
transfers.

Chargeback email (to merchant)
For notifying you when a customer requests a chargeback.

Make sure you add an email addresses for us to send these emails to in your dashboard, under
Account information > Chargebacks email.

Manual capture completed (to customer)
For notifying customers that you have manually captured reserved funds for an uncleared transaction.

Manual capture completed (to merchant)
For confirming that you have manually captured reserved funds for an uncleared transaction.

Partial and/or full capture completed (to customer)
For notifying customers that you have partially or fully captured reserved funds for an uncleared transaction.

Partial and/or full capture completed (to merchant)
For confirming that you have partially or fully captured reserved funds for an uncleared transaction.

Refund complete email (to customer)
For notifying customers that you have processed their refund.

Second Chance email (to customer)
For sending customers a friendly reminder to complete a payment.

Make sure you have enabled Second Chance in your MultiSafepay dashboard.

Transaction completed email (to customer)
For sending payment confirmation to customers.

Transaction completed email (to merchant)
For notifying you that a customer has successfully completed a payment.

From the Language list, select the email language.

Supported languages

Dutch
English
French
German
Italian
Spanish

⚠️ Note: The language you set here is overridden by the customer.locale parameter in create order requests.

Locale example

{
"customer": {
    "first_name": "John",
    "last_name": "Doe",
    "house_number": "39",
    "address1": "Kraanspoor",
    "address2": "",
    "city": "Amsterdam",
    "zip_code": "1033 SC",
    "state": "Noord-Holland",
    "country": "NL",
    "locale": "nl_NL", // Set the language and country code
    "phone": "0208500500",
    "email": "[email protected]",
    "gender": "M",
    "birthday": "1980-12-31",
    "user_agent": "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36",
    "referrer": "http://test.com",
    "ip_address": "123.123.123.123",
    "forwarded_ip": "",
    "reference": ""
}
}

Locale codes per language and country

Code	Language & country
`cs_CZ`	Czech
`de_AT`	German (Austria)
`de_DE`	German (Germany)
`en_US`	American English
`fi_FI`	Finnish
`fr_BE`	French (Belgium)
`fr_FR`	French (France)
`it_IT`	Italian
`nl_BE`	Dutch (Belgium)
`nl_NL`	Dutch (Netherlands)
`pl_PL`	Polish
`es_ES`	Spanish
`sv_SE`	Swedish
`zh_CN`	Chinese

Either click Load default template, or fill in the fields as required.
From address field

In the From address field, enter the email address you want the email sent from, e.g. [email protected].

⚠️ Note: If you enter a from address other than [email protected], to avoid emails being marked as spam, we recommend adding the following DNS record to your domain:
```
v=spf1 ip4:213.189.0.0/23 ip4:185.99.128.0/22 mx
```
From name field

In the From name field, enter the name you want the email sent by, e.g. your company name.

Subject field

In the Subject field, enter a subject.

Edit the text either in the Body plain field, or if you know HTML and CSS, you can fully customize the content and layout in the Body HTML field. To view the HTML/CSS code, click Source.

How to add links

Click the Link icon.
Select the link type: URL, Anchor link, or Mailto link.
Fill in the additional fields as required, and then click OK.

How to use tokens

To save time, you can use @tokens@ to auto-fill personalized details in emails.

In the Body HTML editor, click the Token icon.
Select a token from the list, and then click OK.

The table below describes all available tokens.

Token	Output
ACCOUNT	The `account_id` of a FastCheckout customer
ACCOUNTADDRESS	The customer's address and street name
ACCOUNTADDRESSAPARTMENT	The customer's house number
ACCOUNTCITY	The customer's city of residence
ACCOUNTCOUNTRY	The customer's country of residence
ACCOUNT EMAIL	The customer's email address
ACCOUNTFIRSTNAME	The customer's first name
ACCOUNTLASTNAME	The customer's last name
ACCOUNTNR	Your MultiSafepay account ID
ACCOUNTZIPCODE	The customer's ZIP code
ADDRESS1	Your company address line 1
ADDRESS2	Your company address line 2
ADDRESS3	Your company address line 3
BANKHOLDERNAME	The account holder name for a bank transfer
BANKIBAN	The IBAN for a bank transfer
BANKPAYMENTID	The payment reference for a bank transfer
BANKTRANSFERBIC	The BIC for a bank transfer
BANKTRANSFERHOLDER	The account holder name receiving a bank transfer
BANKTRANSFERID	The reference for a bank transfer
BIRTHYDAY	The customer's date of birth
CITY	Your company city of residence
COMPANYNAME	Your company name given in your MultiSafepay account
CONTENT	The items in the shopping cart
COUNTRY	The ISO 3166 code for your company country
COUNTRYCODE	The ISO 3166 code for your company country
CURRENTDATE	Today's date
DELIVERYINVOICEURL	The invoice URL for delivery
DELIVERYREASON	The reason for delivery
DELIVERYCARRIER	The carrier used for delivery
DELIVERYTRACKINGURL	The track and trace URL for delivery
DELIVERYTRACKINGCODE	The track and trace code for delivery
DELIVERYSHIPDATE	The shipping date for delivery
DESCRIPTION	The account ID to receive money
DESTAMOUNT	The amount to be received
DESTAMOUNTFORMATCUR	The amount (and currency to be paid by the customer via bank transfer transactions
DESTCURRENCY	The currency of the amount to be received
DESTFORMATAMOUNTCUR	The currency and amount to be paid out
EMAIL	The customer's email address
FINANCIAL EMAIL	Your invoices email address
FIRSTNAME	The customer's first name and email address set as sender for emails
FROMNAME	The name of the sender's email account
GENDER	The customer's gender
LASTNAME	The customer's last name
MERCHANTCITY	Your company city of residence
MERCHANTCOUNTRY	Your company country of residence
MERCHANTLOGOHTML	The HTML code for your logo
MERCHANTNAME	Your company's full name
MERCHANTPHONESUPPORT	Your customer service phone number
MERCHANTPO	Your customer tracking number
MERCHANTSUPPORT EMAIL	Your customer service email address
MERCHANTTRANSACTIONID	Your transaction reference number
ORDERSTATUS	The order status
PAYLINK	The payment link
PAYMENTMETHOD	The payment method
PHONE	Your company phone number
REFUNDDESTINATION	The bank account number to receive a refund
REPORT EMAIL	Your reports email address
SITENAME	The site name
SITEURL	The site URL
STATE	The province or state
STATUS	The transaction status
SUBJECT	The email subject line
TOTALAMOUNT	The total amount of the order
TRANSACTIONID	The MultiSafepay transaction ID
TRANSCOMP EMAIL	Your email address for completed transactions
VARA	Var1 from your create order request
VARB	Var2 from your create order request
VARC	Var3 from your create order request
VATNUMBER	Your company VAT number
ZIPCODE	Your company ZIP code

How to add your logo

To add your logo to emails to increase customers' recognition and trust, follow these steps:

Sign in to your MultiSafepay dashboard .
Go to Settings > Files.
Under Upload a new file, select the relevant file, and then click Choose file.
Under Upload queue, click Upload or Upload all.
The file appears under File directory.
Go to Settings > Email styling, and then click the relevant site.
At the end of the row of the relevant email, click the orange pen icon to edit the template.
Click the Image icon in the first row of the editor.
In the Image properties dialog, under URL, click Browse server.
On the row of the relevant file, click the green Use image icon.
In the Image properties dialog, edit the image's parameters as required: height, border, horizontal space, vertical space, and alignment.
Click OK, and then click Save.

How to add an inline frame

Inline frames (Iframes) are HTML documents embedded inside another HTML document, which you can use to insert content from another source into the email template.

Go to the Body HTML editor on the email template page, and then click the Iframe icon.
In the Iframe window, enter the URL of the Iframe.
Edit other parameters as required: width, height, alignment, name, and title.
Click OK.

Click Save.

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Emails to customers

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