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Note:

We currently offer this product in the following countries:

• Netherlands
• Belgium

If you are interested in our Point of Sale solutions, email [email protected]

Traditional (CTAP) is a terminal that has passed Acquiris certification and can be connected to acquirers with a C-TAP host.

Prerequisites

To process payments, you will need:

• A MultiSafepay account
• A traditional (CTAP) terminal

Activation

To activate a traditional (CTAP) terminal, follow these steps:

1. Sign in to your MultiSafepay dashboard .
2. Go to Devices > Terminals.
3. Click Add terminal.
4. Below the group name, click Add new group, or select a previously created group.
5. For a new group, out the following fields:

• New group name.
• Webhook URL (optional).
• In the Business category field, click the drop-down icon and specify the relevant service or product offered. If a category has been assigned to your account in the past, it will be displayed automatically.

6. Select Terminal type CTAP. A unique Terminal ID will be automatically generated.
   💡 Tip! you can modify TID until manually via Devices > Terminals > TID until transactions are processed. The name can still be modified after processing transactions.
7. Copy Terminal ID, Account ID, and CTAP Acquirer and send them to your POS provider.
   💡 Tip! As long as the terminal is not bound, the TID and name can be changed via the "Edit" icon.
8. After your POS provider has set up your terminal, the activation is completed.
9. Terminal manufacturer and serial number are now displayed in your MultiSafepay dashboard .

✅ Success! You have successfully activated your terminal. You can now start accepting payments.

User guide

Refunds

How to process refunds

Via the API

See API reference – Refund order.

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and click the relevant transaction.
3. On the Transaction details page, click Refund order.
4. In the Reason / Description field, enter the reason for the refund or a description of what happened with the order, and then click Complete.
5. In the Comment field, enter any additional information.
6. In the Amount fields, enter the amount to refund.
7. Click Continue.
8. Review Refund confirmation, and then click Confirm.

Updates

To get updates on a specific order, make a Get order request using the order_id.

Testing

You cannot test terminals in your MultiSafepay test account.

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