Traditional (CTAP) terminal
Note:
We currently offer this product in the following countries:
- Netherlands
- Belgium
If you are interested in our Point of Sale solutions, email [email protected]
Traditional (CTAP) is a terminal that has passed Acquiris certification and can be connected to acquirers with a C-TAP host.
Prerequisites
To process payments, you will need:
- A MultiSafepay account
- A traditional (CTAP) terminal
Activation
To activate a traditional (CTAP) terminal, follow these steps:
- Sign in to your MultiSafepay dashboard .
- Go to Devices > Terminals.
- Click Add terminal.
- Below the Group, select a terminal group or click Add in new group. To learn more about how to create terminal groups, see User guide - How to create a terminal group .
- Select Terminal type Traditional. A unique Terminal ID will be automatically generated.
💡 Tip! As long as the terminal is not bound, you can modify the TID manually via Devices > Terminals > Edit. The name can still be modified after linking the device. - Copy the Terminal ID, Account ID, and CTAP Acquirer and send them to your POS provider.
- After your POS provider has set up your terminal, the activation is completed.
- Terminal manufacturer and serial number are now displayed in your MultiSafepay dashboard .
✅ Success! You have successfully activated your terminal. You can now start accepting payments.
User guide
Terminal groups
A terminal group is required for linking and activating a CTAP device. You can create a single group or multiple groups for segmentation. Each terminal group is assigned a unique API key and ID. All transactions processed by terminals within the same terminal group are consolidated under a single reconciliation history.
This functionality offers reconciliation, reporting and management for single and multiple terminal groups.
How to create a terminal group
To create a terminal group:
- Sign in to your MultiSafepay dashboard.
- Go to Devices > Terminals.
- Click Manage groups.
- Click + Add new group.
- Insert a name for your group, and optionally, a logo to enable branding, and a Webhook URL to receive updates for your payments.
- Click Create.
Your new terminal group will be added to the Manage groups list. A terminal group ID and an API key will be associated.
To view the ID and API key for a terminal group:
- Sign in to your MultiSafepay dashboard .
- Go to Devices > Terminals.
- Click on Manage groups.
- A list of all available terminal groups will be displayed, showing the ID and API key for each group.
How to edit a group
- At Manage groups click the edit icon on the right side of the panel to edit the desired terminal group. Here, you can:
- Change the name of the terminal group.
- Change the logo by selecting a different image file.
⚠️Note: Logos are not supported for Traditional terminals. - Change the webhook URL.
- Click Save💾
💡 Tip! You can view your API key via Manage groups > API key.
Refunds
How to process refunds
Via the API
See API reference – Refund order.
In your dashboard
- Sign in to your MultiSafepay dashboard .
- Go to Transactions > Transaction overview, and click the relevant transaction.
- On the Transaction details page, click Refund order.
- In the Reason / Description field, enter the reason for the refund or a description of what happened with the order, and then click Complete.
- In the Comment field, enter any additional information.
- In the Amount fields, enter the amount to refund.
- Click Continue.
- Review Refund confirmation, and then click Confirm.
Updates
To get updates on a specific order, make a Get order request using the order_id
.
Testing
You cannot test terminals in your MultiSafepay test account.
Updated 15 days ago