iDEAL is the leading payment method in the Netherlands and links all major Dutch retail banks. Customers pay via mobile banking app, QR code, or in their own online banking environment. Once a payment is completed, the customer cannot reverse it and iDEAL guarantees settlement.
Read how iDEAL can benefit your business on multisafepay.com
This diagram shows the flow for a successful transaction. Click to magnify.
The table below sets out the order status and transaction status for payments and refunds.
|Description||Order status||Transaction status|
|The customer has been redirected to their bank.||Initialized||Initialized|
|MultiSafepay has collected payment.||Completed||Completed|
|The customer cancelled the transaction via their bank.||Void||Void/Cancelled|
|iDEAL processing error.||Declined||Declined|
|The customer didn't complete payment within 1.5 hours.||Expired||Expired|
|Refunds: Refund initiated.||Initialized||Initialized|
|Refunds: Refund pending (banking only).||Reserved||Reserved|
|Refunds: Refund complete.||Completed||Completed|
You can activate iDEAL yourself in your dashboard.
How to activate iDEAL
- Sign in to your MultiSafepay dashboard .
- Go to Settings.
- To activate the payment method for:
- All sites, go to Payment methods.
- A specific site, go to Website settings, and click the relevant site.
- Select the checkbox for the payment method, and then click Save changes.
Support: If the payment method isn't visible in your dashboard, email [email protected]
- Create order > Banking order.
- Examples > iDEAL direct/redirect/QR.
- Transactions expire after 1.5 hours.
- Banking is supported in most ready-made integrations, except ZenCart.
- QR is supported in:
To test iDEAL payments, see Testing.
To increase brand recognition for customers, the name of your website appears on the iDEAL payment page and "[Your site name] by MultiSafepay" on the customer's bank statement.
iDEAL QR has a wide range of applications. Customers can scan QR codes off screens or paper (e.g. invoices, receipts), and change the amount to pay. This makes it particularly suitable for hospitality, charity collectors, and home deliveries. You can specify whether the same QR code can be used more than once.
Not all Dutch banking apps support iDEAL QR yet, so we recommend that customers scan QR codes with their camera or a general QR reader. This redirects to the ideal.nl payment page, which works for all banks.
iDEAL supports the following issuers:
- ABN AMRO
- ASN Bank
- Regio Bank
- SNS Bank
- Triodos Bank
- Van Lanschot Bankiers
Email [email protected]
Updated 1 day ago