MyBank is a widely accepted inter-bank payment method that links most Italian retail banks.
Customers pay in their own online banking environment. Settlement is instant and guaranteed.
|Payment pages||Yes (current version only)|
|Refunds||Yes: Full and partial|
The customer's bank may apply their own fee to MyBank transactions (not influenced by MultiSafepay or MyBank). This can have a significant impact on transactions for small amounts, e.g. 1 EUR transaction, but a 1,50 EUR issuer fee.
✅ Tip! Consider setting a minimum amount limit for MyBank transactions in your integration.
This diagram shows the flow for a successful transaction. Click to magnify.
The table below sets out the order status and transaction status for payments and refunds.
|Description||Order status||Transaction status|
|The customer has been redirected to their bank.||Initialized||Initialized|
|MultiSafepay has collected payment.||Completed||Completed|
|The transaction was cancelled by you or the customer.||Void||Void|
|The customer didn't complete payment within 1 hour.||Expired||Expired|
|The customer didn't complete payment or there was an error.||Declined||Declined|
|Refunds: Refund initiated.||Reserved||Reserved|
|Refunds: Refund complete.||Completed||Completed|
- Sign in to your MultiSafepay dashboard .
- To activate the payment method for:
- All sites, go to Settings > Payment methods.
- A specific site:
- Go to Integrations > Sites, and then click the relevant site.
- On the Site profile page, under Payment methods, click Select payment methods.
- Select the checkbox for the relevant payment method, and then click Save changes.
💬 Support: If the payment method isn't visible in your dashboard, email [email protected]
See API reference – Create order > Banking order. In the
customerobject, set the
For example requests, on the Create order page, in the black sandbox, see Examples > MyBank direct/redirect.
Transactions expire after 1 hour.
Coming soon in our integrations.
To test MyBank payments, see Testing payment methods - Banking methods.
Email [email protected]
Updated 4 months ago