MyBank is a widely accepted inter-bank payment method that links most Italian retail banks.
Customers pay in their own online banking environment. Settlement is instant and guaranteed.

Payment pagesYes (current version only)
Payment componentsYes
RefundsYes: Full and partial
Second ChanceYes

Issuer fees

The customer's bank may apply their own fee to MyBank transactions (not influenced by MultiSafepay or MyBank). This can have a significant impact on transactions for small amounts, e.g. 1 EUR transaction, but a 1,50 EUR issuer fee.

✅   Tip! Consider setting a minimum amount limit for MyBank transactions in your integration.

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

MyBank payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected to their bank.InitializedInitialized
MultiSafepay has collected payment.CompletedCompleted
The transaction was cancelled by you or the customer.VoidVoid
The customer didn't complete payment within 1 hour.ExpiredExpired
The customer didn't complete payment or there was an error.DeclinedDeclined
Refunds: Refund initiated.ReservedReserved
Refunds: Refund complete.CompletedCompleted


  1. Sign in to your MultiSafepay dashboard .
  2. To activate the payment method for:
  • All sites, go to Settings > Payment methods.
  • A specific site, go to Sites, and then click the relevant site.
  1. Select the checkbox for the relevant payment method, and then click Save changes.

💬 Support: If the payment method isn't visible in your dashboard, email [email protected]



  • See API reference – Create order > Banking order. In the customer object, set the locale to IT.

    Example requests

    For example requests, on the Create order page, in the black sandbox, see Examples > MyBank direct/redirect.

  • Transactions expire after 1 hour.

Ready-made integrations

Coming soon in our integrations.


To test MyBank payments, see Testing payment methods - Banking methods.



Email [email protected]

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