Company information
You must inform us of any of the following changes to your company information:
Change of address
Email your new company address and your account ID (top-right corner of your dashboard) to [email protected]
To update your contact details, provide us with your address in your dashboard:
How to update email address
- Sign in to your MultiSafepay dashboard .
- In the top-right corner of your dashboard, click
> Account information. - Under Contact details, provide the relevant email address.
- Click Save.
Change in the company form, directors, or UBOs
Email the new details and your account ID (top-right corner of your dashboard) to [email protected]
We will request new documentation, such as UBO statements or copies of identification documents.
Company takeover
If a different company is taking over your account, we recommend opening a new account to separate the money flow.
Make sure you update all company details on your site(s), including the registration number, VAT number, and address.
The company details on each site must match the details in your account.
Notification emails
You can add or remove email addresses to receive notifications about completed and uncleared transactions, invoices, and chargebacks.
How to add an email address
- Go to your MultiSafepay dashboard .
- Under Settings, click Email settings.
- On the Email settings page, fill the desired email address for each of the fields for which you want to receive notifications. You can use up to five email addresses for each field.
- Click Save.
You can remove an email address by clicking on it. You can remove all email addresses in one field clicking the ❌ button. Remember to click Save to store your changes.
Support
Email [email protected]
Updated 6 days ago