To set up your account, you must add at least one site (e.g. a website, app, or other application), for which we generate an API key.

You can add an unlimited number of sites to your MultiSafepay account, but they must all be operated by the same legal entity linked to that account.

To process payments from a site operated by a separate legal entity, you must sign up for an additional MultiSafepay account.

How to add a site

Sign in to your MultiSafepay dashboard .
Go to Sites.
Click Add new site.
- From the Category list, select what type of products or services your site sells.
- In the Description field, enter the site name.
  ⚠️ Note: If relevant, this is displayed on MultiSafepay payment pages and the customer’s bank statement.
- In the Base URL field, add the site’s URL. This must be the URL where you receive payments.
- If you want to receive status updates via webhook, in the Webhook URL field, enter a URL for us to send them to.
Click Save.
A Sites page for the new site appears, including the site ID, API key, and security code.
Optionally, provider your Customer support phone and Customer support email.
To style your payment page for this site, see Payment pages – Styling.

How to connect a site to your backend

To connect a site to your backend, enter the required details:

Most ready-made integrations: Your site ID, API key, and security code, and account ID (top-right corner of your dashboard)
API integrations: Your site API key

To validate the connection, place a test order.

User guide

Block/unblock a site

How to block/unblock a site

Sign in to your MultiSafepay dashboard .
Go to Sites, and then click the relevant site.
On the Sites page, from the Status list:

To block, select Blocked.
To unblock, select Active.

Click Save changes.
✅ On the Sites page, the site's status changes to Blocked.

Delete/restore a site

How to delete/restore a site

To delete a site:

Sign in to your MultiSafepay dashboard .
Go to Sites.
On the row of the relevant site, click ❌ Disable payments > Delete.
✅ The site profile disappears from the Sites page.

To restore the site:

On the Sites page, select the Show deleted sites checkbox.
On the row of the relevant site, click the trash can icon Restore site > Yes.
To return to the Sites overview page, deselect the Show deleted sites checkbox.
✅ The site profile reappears on the Sites page.

Disable/enable payments for a site

You can temporarily disable payments for a site, and then re-enable them.

How to disable/enable payments for a site

Sign in to your MultiSafepay dashboard .
Go to Sites.
On the row of the relevant site:
- To disable payments, click ❌ Disable payments > Yes.
  On the Sites page, the site's status changes to Blocked.
- To enable payments, click ✅ Enable payments > Yes.
  On the Sites page, the site's status changes to Active.

Logos and icons

For MultiSafepay logos, see our GitHub repository – MultiSafepay logos .

For the logos and icons of all MultiSafepay payment methods, see our GitHub repository – MultiSafepay icons .

How to generate a PNG of logos

To generate a portable network graphic (PNG) of a payment method logo to display on your site, follow these steps:

Sign in to your MultiSafepay dashboard .
Go to Settings > Logo designer.
Select a layout template.
From the Select elements window, select the logos you want to include.
Under Result logo, check the preview.
Under Order icons, you can:
- Drag and drop logos to change the order in which they display.
- Remove logos by clicking Remove.
When you are happy with the preview, to generate the PNG image, click Download.

Site ID, API key, and security code

To view the ID, API key, and security code for a website:

Sign in to your live or test MultiSafepay dashboard.
Go to Websites, and then click on the relevant website.
You can find the website ID, API key, and security code in the top-right corner of the page.

To view the ID and API key for a terminal group:

Sign in to your live or test MultiSafepay dashboard.
Go to Devices > Terminals.
Click on Manage groups.
A list of all available terminal groups will be displayed, showing the ID and API key for each group.

Specify company name

You can specify how your company name appears on customer bank statements (if supported by the bank) and on payment pages, or choose to display an alias instead. Customers may prefer this if you offer adult products.