We currently offer this product in the following countries:

If you are interested in our Point of Sale solutions, email [email protected]

---

Upon arrival, you have to complete the initial setup for your terminal. Follow these steps before activating your device:

1. Security check upon delivery

To ensure the secure handling of your customers' card data, it is highly recommended to inspect your terminals for any signs of tampering.

Steps to follow:

1. Verify that the plastic cover around the terminal box is undamaged.
2. Compare the device you received with the image of the device you ordered.
3. Check the weight of the terminal to ensure no unauthorized objects, such as in the battery compartment, have been added.

---

2. Turn on the terminal

1. Charge the terminal for at least 30 minutes.
2. Press and hold the power button for a few seconds to switch it on. If your terminal is cable powered, connect it to a power cable.

For more information, see the manual provided with the terminal.

---

3. Connect to the internet

Connect your terminal to an internet connection. Depending on your terminal model, you can:

Connect to a Wi-Fi network

1. Go to Settings > Network & Internet > WLAN.
2. Select your Wi-Fi network.

For more information about Wi-Fi connection, refer to the manual provided with the terminal.

Connect via a network cable

Some terminals allow connectivity through a network cable. This enhances network stability.

---

4. Update firmware

An outdated version of the firmware can cause various issues. Always ensure your device is running the latest available version.

In your Sunmi portal, follow these instructions:

1. Go to Device > Device upgrade > Upgrade management.

2. Remove the data filter.

3. If there is new firmware available, the Add to Upgrade Group button will be highlighted. Adding a terminal to the update group allows it to detect and download new firmware automatically.

4. Download will start automatically. By default, the download limit is set to 20KB/sec. You can increase this on the terminal itself in the System update app, ideally via the partner portal to apply it to all terminals.

5. Upon successful download, reboot the terminal to install the newly downloaded firmware.

6. You can automate this in the partner portal via Device > Device Upgrade > Important package configuration.

Steps on the device:

1. Reboot via the button on right of the device.
2. Settings (terminal) > About device > (select model).
3. You can view your current version, and check update.

---

Manage battery

If your battery is not charging, ensure that you are using a USB-C cable that is properly connected to the power source.

Print receipts

To print your receipt, you need a thermal printer roll of either 57mm or 58mm.

Serial number

You can find your serial number (for SmartPOS / Sunmi)

• on the device: some models display the serial number on the back of the terminal.
• in the MultiSafepay app: go to Settings > Menu > About > scroll to the bottom.
• in the Sunmi settings app: location depends on the Android version, for example under Model and hardware / About device.

Accessories

We offer a range of accessories to extend the functionality and deployment of our SmartPOS terminals. These components are designed for direct hardware integration and provide expanded connectivity, simplified power management, and flexible mounting configurations.

For more information, email [email protected]

---

Next step