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Hardware setup

We currently offer this product in the following countries:

CountriesNetherlands, Belgium
Countries for partnersNetherlands, Belgium, Italy, Spain

If you are interested in our Point of Sale solutions, email [email protected]

Upon delivery, you must complete the initial setup of your terminal. Follow these steps before activating your device:

1. Security check upon delivery

To ensure the secure handling of your customers' card data, we strongly recommend inspecting your terminals for any signs of tampering.

Steps to follow:

  1. Verify that the plastic cover around the terminal box is undamaged.
  2. Compare the device you received with the image of the device you ordered.
  3. Check the weight of the terminal to ensure no unauthorized objects have been added, for example in the battery compartment.

2. Initial terminal setup

  1. Charge the terminal for at least 30 minutes. If your terminal is cable-powered, connect it to a power cable.
  2. Press and hold the power button for a few seconds to switch it on.
  3. Follow the initial setup instructions:
    • Set the language and time zone for your terminal
    • Select your network (Wi-Fi, Mobile, or Ethernet)
    • Activate the terminal. Ensure you are connected to a stable network
  4. Once activation is complete, access the terminal's main screen.
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Note:

Keep in mind that:

  • Your terminals must be booted within 30 days after delivery. This ensures proper setup flow and avoids delays in activation.
  • The terminal will reboot every 24 hours from the first time it is powered on, to ensure optimal performance and stability. To learn how to change the terminal reboot time, see device group settings.

For more information, see the manual provided with the terminal.


3. Connect to the internet

Depending on your terminal model, you can:

Connect to a Wi-Fi network

  1. Go to Settings > Network & Internet > WLAN.
  2. Select your Wi-Fi network.

For more information about Wi-Fi connection, refer to the manual provided with the terminal.

Connect via a network cable

Some terminals allow connectivity through a network cable. This enhances network stability.


4. Update your terminal

To update your terminal's operating system:

  1. Log in to your SUNMI partner portal.
  2. Go to Device > Device upgrade > Upgrade management.
  3. Remove the data filter.
  4. If there is new firmware available, the Add to Upgrade Group button will be highlighted. Adding a terminal to the update group allows it to detect and download new updates automatically.
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Tip!

Make sure to unpack and activate the terminal so you can add it to the upgrade group.

  1. The download will start automatically. By default, the download limit is set to 20 KB/s. You can increase this on the terminal itself in the System update app, ideally via the partner portal to apply it to all terminals.
  2. Upon a successful download, reboot the terminal to install the newly downloaded update.
  3. You can automate this in the partner portal via Device > Device Upgrade > Important package configuration.

To check updates on the device:

  1. Reboot the terminal using the button on right side of the device.
  2. Settings (terminal) > About device > (select model).
  3. You can view your current version, and check for updates.

SUNMI partner portal

When ordering a terminal for the first time, you can sign up for a SUNMI Partner account. For your first order, we will send you an invitation link that allows you to register. The link expires after 24 hours, so you must complete registration within this time frame.

There are two types of SUNMI partner accounts, depending on your business needs:

Collaborative account

Collaborative accounts allow you to upload your own applications to your terminals. You can also blacklist and whitelist third-party applications.

After signing up, you must grant us authorization to activate your device:

  1. Log in to your SUNMI partner account
  2. Go to Account Center > Partner > Add Partner.
  3. Enter the following Entity (Account) ID: 608A93F7603D0
  4. Add MultiSafepay as a partner.
  5. Inform your partner manager so we can accept your partner request.
  6. Once the request is accepted, in the Partner panel, under Operation, click Authorize.
  7. Enable the RKI (Remote Key Injection) toggle.

Controlled account

Controlled accounts are limited to terminal customization and blacklisting of third-party applications. You cannot upload your own APK files.

During signup, no additional permissions are required. After completing your registration and receiving your terminal, you can proceed to customize your terminals via the SUNMI partner portal.

SUNMI partner portal: user guide

From your SUNMI partner account, you can manage and customize your terminals:

  • Automatically update your terminals to the latest OS version
  • Set automatic upgrade times
  • Adjust download speeds
  • Control which apps are available for your terminal
  • Customize your device system settings
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Note:

Some settings are restricted for controlled accounts.

Log into your SUNMI partner account and check the options below for detailed instructions:

Device group settings

Set automatic reboot times and configure security settings for your terminals.

Access Device > My Device

Change reboot time
  1. Go to Device Group.
  2. Select the group associated with the terminal you want to configure. You can filter terminals by model, serial number, and alias.
  3. You can select one or multiple terminals.
  4. Click Actions > Security Configuration. Configuring security settings requires you to enter the following password: SM9876@@
  5. In the Security Configuration panel, under Force restart, click Specified time. Select a new reboot time.
  6. Click OK.

The selected terminals will reboot at the specified time.

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Note:

Manually rebooting the terminal may reset the scheduled reboot time. Plan manual reboots accordingly to avoid affecting the automatic reboot schedule.

Upgrade management

Configure upgrade settings per device model.

To access the upgrade settings, go to Device > Device Upgrade.

Manually update your terminal's ROM version
  1. Go to OS List.
  2. Select the terminal model you want to update. ROM updates are managed per terminal model.
  3. On the Version List page, find the latest ROM version and click Detail to view its information and release notes.
  4. Click Create Upgrade Task.
  5. Under Task Basic Information:
    • Enter a Task Name. Optionally, add additional information under Remarks.
    • Set the Task Time Range for the upgrade.
  6. Optionally, under Task Configuration, customize how and when the ROM update is downloaded, installed, and communicated to the terminal:
  • Configure the Auto-install notification.
  • Enable Upgrade message notification.
  • Set the Upgrade time window for when the terminal can start the update.
  • Enable Download over mobile data to allow the update to download using mobile data instead of Wi-Fi.
  • Set a Download speed limit.
  • Set a Power-On Upgrade Prompt.
  1. Under Task Scope, click SN, add the serial numbers of the terminals you want to update, and click Submit.
  2. Verify that all terminals you want to update are included, and click OK.
  3. Click Preview, review the upgrade details, and then click Create.

A new upgrade task is created. You can view the upgrade status of your terminals under Device Upgrade > Task List.

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Note:

If the latest ROM version is not visible in your terminal's OS list, contact SUNMI support .

Application settings

Upload your applications and control which apps are available on your terminals.

Go to App Store to access application settings.

Upload your application
  1. Go to App Publishing
  2. Click + or drag your APK to upload your app
  3. Your app will be uploaded to your SUNMI partner portal
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Note:

This setting is restricted to collaborative accounts only.

Automatic installation and updates for apps

You can change installation and update settings for specific applications on your terminal.

  1. Go to Publish/Remove app.
  2. Find the relevant app in the list and click the Settings button.
  3. In the App Settings panel, you can:
    • Configure download settings.
    • Enable Force Install/Update to automatically install or update an app for a specific terminal model.
    • Set your preferred installation and update time frame.
  4. Select the device models you want to apply this setting to under Models covered.
  5. Click Save.
How to whitelist/blacklist applications

Go to Apps list and follow the instructions below:

How to whitelist apps

  1. Go to Blocklist.
  2. Filter by name or search the app list.
  3. Select the relevant app(s) and click Remove.
  4. The selected apps will be removed from the blacklist.

How to blacklist apps

  1. Under Apps published, select the apps you want to blacklist.
  2. Click Block.

System customization

Customize your terminal's behavior, add custom boot animations, and set which apps launch during boot.

Go to Device > System Customization

System customization

Under System customization, you can find several customization settings for your terminal, such as:

  • Custom boot animation
  • Start application(s) on device boot
Default startup
  1. Go to Default Startup
  2. Select which apps you want to run automatically during boot

User guide

Setting up your terminal: Best practices

To help keep your terminals secure and operating reliably, follow these recommendations:

  • Handheld devices: Set up a screen lock to prevent unauthorized access.

  • Unattended devices: For kiosks and other unattended devices, disable the navigation bar in the MultiSafepay payment application to prevent access to other device functions. You can disable it following the instructions in the Features guide.

  • Application PIN: Change the default MultiSafepay payment application PIN to restrict access to protected functions. The PIN is required to:

    • Exit the Cloud mode screen.
    • Access Security settings.
    • Access Lists.
    • Enable and initiate Unreferenced refunds.

    To retrieve or reset your application PIN, contact your partner manager.

Change network connection

Connect your terminal to the internet. Depending on your terminal model, you can:

Connect to a Wi-Fi network

  1. Go to Settings > Network & Internet > WLAN.
  2. Select your Wi-Fi network.

For more information about connecting to Wi-Fi, refer to the manual provided with the terminal.

Connect via a network cable

Some terminals allow connectivity through a network cable. This enhances network stability.

Manage battery

If your battery is not charging, ensure that you are using a USB-C cable that is properly connected to the power source.

Print receipts

To print your receipt, you need a thermal paper roll of either 57mm or 58mm.

Serial number

You can find the serial number of your SmartPOS/SUNMI terminal in the following locations:

  • On your device: The placement of the serial number varies by model. It is often found on the back of the terminal.
  • In the MultiSafepay payment app: Go to Settings > Menu > About and scroll to the bottom.
  • In the SUNMI settings app: The path to the serial number depends on the Android version. You can typically find it under Model and hardware or About device.

Accessories

We offer a range of accessories to extend the functionality and deployment of our SmartPOS terminals. These components are designed for direct hardware integration and provide expanded connectivity, simplified power management, and flexible mounting configurations.

For more information, email [email protected].

Activate your device

Access your MultiSafepay dashboard to activate your device

Updated 4 days ago

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