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Hardware setup

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⚠️ Note:

We currently offer this product in the following countries:

  • Netherlands
  • Belgium

If you are interested in our Point of Sale solutions, email [email protected]

This page outlines the configuration of the hardware.

Connect to a Wi-Fi network

To connect to a Wi-Fi network:

  1. Go to Settings > Network & Internet > WLAN
  2. Select your Wi-Fi network.

For more information about Wi-Fi connection, refer to the manual provided with the terminal.

Connect to the Smartpad

Smartpad is a cable-powered terminal that must be connected to a power cable.

To enhance network stability, we recommend that you connect the Smartpad to a network cable.

Manage battery

If your battery is not charging, ensure that you are using a USB-C cable that is properly connected to the power source.

Print receipts

To print your receipt, you need a thermal printer roll of either 57mm or 58mm.

Turn on the terminal

  • Charge the terminal for at least 30 minutes.
  • Press and hold the power button for a few seconds to switch it on.

For more information, see the manual provided with the terminal.

Update firmware

An outdated version of the firmware can cause miscellaneous issues.
Always ensure to run your device on the latest available version.

Via the Sunmi portal,

  1. Go to Device > Device upgrade > Upgrade management

  2. Remove the data filter

  3. If there is new firmware available, the Add to Upgrade Group button will be highlighted.
    Adding a terminal to the update group means the terminal will detect new firmware and will start downloading.

Tip: Make sure to unpack and activate the terminal so you can add it to the upgrade group.

  1. Download will start automatically.
    By default, the download limit is set to 20KB/sec. You can increase this on the terminal itself in the System update app, ideally via the partner portal to apply it to all terminals.

  2. Upon successful download, reboot the terminal to install the newly downloaded firmware.

  3. You can automate this in the partner portal via
    Device > Device Upgrade > Important package configuration

Steps on the device:

  1. Reboot via the button on right of the device
  2. Settings (terminal) > About device > (select model)
  3. You can view your current version, and check update.

Sunmi contact

As a partner you can contact Sunmi support for any issues with the terminal.

  1. Go to Sunmi
  2. Click Support
  3. Go to Contact Technical Support
  4. Click Need to raise a request

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Updated 16 days ago