Apple Pay

Apple Pay is a leading global payment method that lets customers tokenize their payment details in a digital wallet. It supports Maestro, Mastercard, and Visa, and Dutch bank accounts. Customers can make both online and near-field communication (NFC) payments.

An additional layer of security is provided by 3D Secure, which requires customers to verify their identity.

Read how Apple Pay can benefit your business on

Payment pagesYes (current version only)
RefundsYes: Full and partial
Customers receive refunds in their Apple Pay account, and they appear on their credit card statement within the next business day.
Second ChanceYes

More information

See Apple – How to use Apple Pay.

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Apple Pay payment flowApple Pay payment flow

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

DescriptionOrder statusTransaction status
The customer has been redirected for 3D Secure authentication, or the card scheme is authorizing the transaction.InitializedInitialized
The card scheme authorized the transaction, but we've flagged it as potentially fraudulent.
Review it and then manually capture or decline.
MultiSafepay has collected payment.CompletedCompleted
Payment wasn't captured manually or within 5 days.VoidVoid/Cancelled
The customer didn't complete 3D Secure authentication.ExpiredExpired
The customer failed 3D Secure authentication or cancelled payment.
See Card errors.
Refunds: Refund initiated.ReservedReserved
Refunds: Refund complete.CompletedCompleted


First, apply to MultiSafepay and then activate Apple Pay in your dashboard.

How to activate Apple Pay
  1. Email a request to [email protected]

    Include in the request your:

    • Average, minimum, and maximum transaction amount
    • Annual turnover
  2. We check your eligibilty and if approved, activate the payment method for your account.

  3. Once approved, sign in to your MultiSafepay dashboard.

  4. Go to Settings.

  5. To activate the payment method for:

    • All sites, go to Payment methods.
    • A specific site, go to Website settings, and click the relevant site.
  6. Select the checkbox for the payment method, and then click Save changes.

Support: If the payment method isn't visible in your dashboard, email [email protected]



  • Customers must use the Safari browser.
  • An SSL secured connection (HTTPS) is required.


  • Create order > Wallet order.
  • Examples > Apple Pay direct/redirect.
  • Transactions expire after 1 hour.

Ready-made integrations

  • Apple Pay redirect is supported in most ready-made integrations.
  • Exceptions: OsCommerce, VirtueMart, X-Cart, Zen Cart.

Self-made integration


To test Apple Pay payments, see Testing.


When integrating Apple Pay into your website, you must follow Apple's branding guidelines.

User guide


American Express, Maestro, Mastercard, and Visa gateways are supported.

Known errors

For most of our ready-made integrations, if the customer uses an incompatible device, Apple Pay doesn't appear on the checkout page.

For our OpenCart plugin, Apple Pay does appear on the checkout page on incompatible devices, but throws an error when clicked and the payment button is disabled.



Email [email protected]

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