Account balance

The funds held in your MultiSafepay account.

Top ups

To add funds to your balance, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Finance > Fund account.
  3. Select the:
    • Currency and amount you want to add to your balance
    • Payment method you want to use for the transaction
  4. Click Send.

Daily balance

To view your daily balance in your MultiSafepay dashboard, go to Finance > Daily balance.

There you can see your:

  • Balance and closing balance date
  • Bank description
  • IBAN and Swift
  • Payout amounts and payouts sent to the bank
  • Transactions and statuses
  • Uncleared balance (if activated, see below)

Uncaptured balance

You can set your daily balance report to include the balance of uncleared transactions. This is particularly useful if you offer BNPL and/or credit card payment methods.

To activate this feature in your daily balance report, email a request to [email protected]


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Support

Email [email protected]

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