Top ups

To add funds to your balance, follow these steps:

1. Sign in to your MultiSafepay dashboard .

2. Go to Finances > Top up balance.

3. Under Step 1:

   • Select the Currency.
   • Enter the Amount.

4. Under Step 2, select the payment method and click Add funds. If you select iDEAL as your payment method, follow the instructions.

5. If you select Bank Transfer, under Step 3, you can:

   • Select a bank account you have used previously
   • Enter a new bank account, or
   • Initiate a transfer via your bank. Read the instructions before initiating.

   Click Submit to initiate the transfer.

6. The funds will be sent to your account.

You can check the state of your transfer under Transactions > Transaction overview.

Daily balance

To view your daily balance in your MultiSafepay dashboard , go to Reports > Daily balance.

There you can see your:

• Balance and closing balance date
• Bank description
• IBAN and Swift
• Payout amounts and payouts sent to the bank
• Transactions and statuses
• Uncleared balance (if activated, see below)

Uncleared balance

You can set your daily balance report to include the balance of uncleared transactions (status: Uncleared). This is particularly useful if you offer BNPL and/or card payment methods.

To activate this feature in your daily balance report, email a request to [email protected]

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