Recurring payment, What it is

1. Introduction

Recurring payments are automatic payments which enable you to charge a customer bank account or credit card on a regular basis. Your customers must initiate the first payment themselves. You must also take steps to make your customers aware that you will be charging them on a recurring basis. You can do this at the checkout process, but it is sufficient to include this in your General Terms & Conditions and require the customer to agree to those Terms & Conditions before checkout. You should also inform your customers in advance of each transaction. Recurring payments are a perfect solution for companies who charge their customers with a monthly or yearly subscription.

MultiSafepay supports two payment methods for recurring payments:

  • Credit cards (Visa, Mastercard and American Express)
  • SEPA Direct Debit (SDD) - optionally you can use iDEAL or SOFORT Banking for an initial payment and continue with recurring direct debits.

We offer a workaround option to use Bancontact for an initial payment. Contact your Account Manager for more information.

Top 3 things you need to know before using recurring payments:

  • Merchants are responsible for scheduling recurring payments and optional retries
  • In order to use recurring payments, our Risk Team must specifically enable this functionality in your MultiSafepay Control
  • Merchants are responsible for informing customers about commitment to frequent charges and storing mandates.

2. Important Terms

  • Initial Payment
    The first payment initiated by a customer with acknowledgement and approval of a recurring charge

  • Subsequent Payments
    All payments following the Initial Payment

  • SEPA (Single Euro Payments Area)
    All countries within the European Union and Norway, Iceland, Liechtenstein, Switzerland and Monaco

  • SEPA Direct Debit
    The international SEPA Direct Debit

  • Single Direct Debit
    A direct debit on which the customer approved to a single withdrawal

  • Recurring Direct Debit
    A recurring direct debit on which the customer approved to regular withdrawals

  • Chargeback
    When a customer revoked the payment.

3. Requirements

In order to use the recurring payments functionality, you need to have the following:

  • An active MultiSafepay Control account

  • Recurring payments enabled by the Risk Team of MultiSafepay in MultiSafepay Control.

If your account has not been enabled with the recurring payments functionality, please contact us.

Without recurring payments being enabled by our Risk Team, you will not be able to initiate and process recurring payments.