We currently offer this product in the following countries:

Countries	Netherlands, Belgium
Countries for partners	Netherlands, Belgium, Italy, Spain

If you are interested in our Point of Sale solutions, email [email protected]

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Upon arrival, you have to complete the initial set up for your terminal. Follow these steps before activating your device:

1. Security check upon delivery

To ensure the secure handling of your customers' card data, it is highly recommended to inspect your terminals for any signs of tampering.

Steps to follow:

1. Verify that the plastic cover around the terminal box is undamaged.
2. Compare the device you received with the image of the device you ordered.
3. Check the weight of the terminal to ensure no unauthorized objects, such as in the battery compartment, have been added.

2. Turn on the terminal

1. Charge the terminal for at least 30 minutes.
2. Press and hold the power button for a few seconds to switch it on. If your terminal is cable powered, connect it to a power cable.

For more information, see the manual provided with the terminal.

3. Connect to the internet

Connect your terminal to an internet connection. Depending on your terminal model, you can:

Connect to a Wi-Fi network

1. Go to Settings > Network & Internet > WLAN
2. Select your Wi-Fi network.

For more information about Wi-Fi connection, refer to the manual provided with the terminal.

Connect via a network cable

Some terminals allow connectivity through a network cable. This enhances network stability.

4. Activate your Sunmi partner portal

Access Sunmi and create your account

Functionalities you can access as a partner through your Sunmi portal:

• remotely reboot a terminal
• whitelist apps to be displayed
• remotely switch off a terminal
• check installed Android version
• check last wifi connection time of a device
• push new software
• access terminal settings (automatic upgrades & installation; update message prompt etc.)

Automatic installation and updates

• Sign in to partner.sunmi.com.
• Configure the app to automatically update or choose a specific version. Select a specific time at which you want the app to be updated.
• Set the app to install automatically when the POS terminal connects to a network.
• Choose the terminal models you want to apply these settings to.

Add your app to the Sunmi App Store

• Sign in to your Sunmi Partner Account via partner.sunmi.com.
• Go to Development > App Publishing, and upload your APK file.

Sunmi developer documentation

For guides on available tools and functions, you can refer to the Sunmi Developer Documentation .

To find specific information for your terminal model, go to Documents by Model .

Sunmi contact

As a partner you can contact Sunmi support for any issues with the terminal.

1. Go to Sunmi
2. Click Support
3. Go to Contact Technical Support
4. Click Need to raise a request

5. Update firmware

An outdated version of the firmware can cause various issues. Always ensure to run your device on the latest available version.

Access your Sunmi portal and follow these instructions:

1. Go to Device > Device upgrade > Upgrade management

2. Remove the data filter

3. If there is new firmware available, the Add to Upgrade Group button will be highlighted. Adding a terminal to the update group means the terminal will detect new firmware and will start downloading.

4. Download will start automatically. By default, the download limit is set to 20KB/sec. You can increase this on the terminal itself in the System update app, ideally via the partner portal to apply it to all terminals.

5. Upon successful download, reboot the terminal to install the newly downloaded firmware.

6. You can automate this in the partner portal via Device > Device Upgrade > Important package configuration

Steps on the device:

1. Reboot via the button on right of the device
2. Settings (terminal) > About device > (select model)
3. You can view your current version, and check update

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Manage battery

If your battery is not charging, ensure that you are using a USB-C cable that is properly connected to the power source.

Print receipts

To print your receipt, you need a thermal printer roll of either 57mm or 58mm.

Serial number

You can find your serial number (for SmartPOS / Sunmi)

• on the device: some models display the serial number on the back of the terminal.
• in the MultiSafepay app: go to Settings > Menu > About > scroll to the bottom
• in the Sunmi settings app: location depends on the Android version, for example under Model and hardware / About device

Accessories

We offer a range of accessories to extend the functionality and deployment of our SmartPOS terminals. These components are designed for direct hardware integration and provide expanded connectivity, simplified power management, and flexible mounting configurations.

For more information, email [email protected]

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