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Note:

We are currently in the pilot phase for this product in the following countries:

• Netherlands

Please note that in this stage, you cannot request terminals yet to use POS services.
If you are interested in participating in the next stage of our pilot, email sales@multisafepay.com

Traditional (CTAP) is a terminal that has passed Acquiris certification and can be connected to acquirers with a C-TAP host.

Prerequisites

To process payments, you will need:

• A MultiSafepay account
• A traditional (CTAP) terminal

Activation

To activate a traditional (CTAP) terminal, follow these steps:

1. Sign in to your MultiSafepay dashboard.
2. Go to Integrations > Terminals.
3. Select Add Traditional (CTAP).
4. On the New Traditional (CTAP) tab > select Add new group.
5. Fill out the following fields:

• New group name.
• Terminal name.
• In the MCC field, click the drop-down icon and select the relevant MCC code.

6. Select Create.
7. Copy Terminal ID, Account ID, and CTAP Acquirer and send them to your POS provider.
8. After your POS provider has set up your terminal, the activation is completed.
9. Terminal manufacturer and serial number are now displayed in your MultiSafepay dashboard.

✅ Success! You have successfully activated your terminal. You can now start accepting payments.

User guide

Refunds

How to process refunds

Via the API

See API reference – Refund order.

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and click the relevant transaction.
3. On the Transaction details page, click Refund order.
4. In the Reason / Description field, enter the reason for the refund or a description of what happened with the order, and then click Complete.
5. In the Comment field, enter any additional information.
6. In the Amount fields, enter the amount to refund.
7. Click Continue.
8. Review Refund confirmation, and then click Confirm.

Updates

To get updates on a specific order, make a Get order request using the order_id.

Testing

You cannot test terminals in your MultiSafepay test account.

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