This manual helps merchants to process MultiSafepay payments as quickly as possible from a OpenCart webshop. For some steps in this manual, assistance from your technical partner may be required.
We recommend you to install the plugin first on a test environment, and make sure you have made a backup.
We advise you to install the plugin through the recommended ways of the specific webshop system.
If you need any technical help, please contact us.
To use the plugin you need a MultiSafepay account. You can create a test account on https://testmerchant.multisafepay.com/signup
If you would like to set up a live account, please contact the MultiSafepay sales department:
You have installed and configured the plugin successfully. If you have any questions regarding the plugin, feel free to contact our Integration Team at [email protected]
Please contact one of our integration specialist to receive help and guide on this process: [email protected]
Yes, you can process full refunds from the backend.
In the OpenCart backend navigate to Orders -> Click on the Order View Button -> Order History Panel. In there you will found a button that allows process a full refund of the order.
You can also refund from your MultiSafepay Control
Note: If the order status is not Completed or Shipped, you won’t see the refund button.
Generally, there are three ways to update a plugin for OpenCart. This can be done through the backend and through the marketplace from a CMS or through SFTP. We will be describing the necessary steps to update a plugin using the extension installer tool in the backend.
Adding a payment fee or Surcharge is no longer supported within the settings of the MultiSafepay plugin for OpenCart.
However, a patch can be requested. This will allow you to still add a payment fee or surcharge within the desired payment method.
Please keep in mind that the Payment Services Directive 2, also called PSD2, is now in place and may have implications on your webshop. PSD2 was first released in 2015 by the European Commission. This directive compelled the Member State to effectively intervene and regulate the payment service industry. See how applying payment fees or surcharges for your customers may affect your webshop on our PSD2 documentation page