Manually generating a payment link

For several scenarios, it can be useful for our merchants to generate a payment link. The payment link allows MultiSafepay Control to create a unique transaction that the payment can be matched with.


  • A customer wants to adjust an existing order and instead of starting over with a new one, the merchant can generate an adjusted (new) payment link

  • A merchant creates an order manually for a customer

  • When MultiSafepay receives a payment with an unmatching amount from a customer, if the merchant accepts it, a payment link needs to be generated manually and emailed to MultiSafepay

  • In case of an expired bank transfer payment link.

In order to manually generate a payment link, please follow these steps:

  1. Login into your MultiSafepay Control
  2. Click on Tools -> Payment link generator
  3. Click on the blue New payment link button
  4. Fill in the required information and click on generate payment link
  5. Copy the newly generated link from the green bar and send it by email to the customer.

The left side field must be completed with the order information, whereas the right side field can be optionally completed with the contact information of the customer.

Please keep in mind that the Order ID filled in every payment link must be unique, otherwise an error notification will show up.

Should you want to send a payment link for an existing transaction, you can duplicate the transaction via the transaction itself. The Order ID must also be unique!

“Simple Mode” or “Advanced Mode”

The ‘Simple Mode’ is the default payment link mode with the minimum necessary information.

In the ‘Advanced Mode’ you are able to fill in the order items and add extra information related to the customer such as articles, birthday, full address and phone number.

The default validity of a manually generated payment link is 30 days. However, you can adjust this to a shorter or longer period depending on your preference.

  1. Login into your MultiSafepay Control
  2. Click on Tools -> Payment link generator.

You will now be able to see a history of all the generated payment links, the date of their creation creation and their status.

In the summary page of the payment links, there is a red circle button next to each payment link. After clicking on the button, the status will be changed to Cancelled.

Status Description
Active A payment link has been generated, but the payment has not yet been fulfilled.
Completed The payment link has been successfully received.
Cancelled The payment has been cancelled by the merchant.
Expired The link has automatically expired after a predefined period.

In theory, for every payment method it’s possible to add a manually generated payment link, depending on the availability of the payment methods in MultiSafepay Control. Moreover, it is important to check your webshop’s requirements in relation to a certain payment method and its support.

For example, post-payment methods such as AfterPay, Pay After Delivery and Klarna do not support manually generated payment links, due to the insolvency process requirement that creates a different flow and dynamics around these payment methods.

Disabling is only possible in the site profile. In this case, as a merchant you will need a separate Site ID in which only the desired payment methods are available. For more information you can contact the Integration Team at [email protected]

The short answer is yes. However, this depends on the webshop you are using.

For example, for Magento 1 or own integration, a payment link can be created in the backend of the webshop using our API tool. The parameter type must be filled with ‘payment link’.

For more information on this topic, please contact the Integration Team at [email protected]

For the full API reference on manually creating a payment link, please refer to the generating a payment link page.


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