What it is

Alipay is a third-party mobile and online payment platform established in China. Alipay has seen a rapid growth in recent years and is fastly becoming one of the largest payment methods for the Chinese market.

For any website with a Chinese target audience and international growth ambitions, Alipay is a highly recommended payment method.

Payment type Payment flow Countries Currencies Refund options Recurring Chargebacks
Wallet Direct/Redirect Worldwide EUR, USD Full/Partial No No

How it works

Alipay is wallet-based payment method. Customers can input their credit card or bank account details to an Alipay account to create a wallet system. They can easily process payments from within their Alipay account.

Customers opting in for an Alipay payment have the possibility to pay through a QR code using the Alipay app or by filling in their Alipay account details.

If the transaction is approved by Alipay, the transaction status will change to completed and MultiSafepay will add the funds to the balance of your MultiSafepay Control.

Please note: The Alipay payment method can only be used with a verified Alipay account that is linked to a Chinese bank. All other transactions will be unsuccessful.

Transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Alipay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Refund flow

Order Status Transaction Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

The full API reference for Alipay can be found here

Product rules

Some rules may apply to certain payment methods. For Alipay, the following rules apply:

  • Important! Due to limitations, the Alipay payment method can only be used with a verified Alipay account that is linked to a Chinese bank.

    Transactions will be unsuccessful if the abovementioned conditions are not met. Therefore, it would be wise to add Alipay to your website only if you intend on targeting Chinese customers with a working Alipay account.

  • Refunding more than the stated amount of the original transaction is possible with Alipay. More information is available on our refund more than original amount page

  • Successful Alipay transactions have no expiring date regarding refunding, as long as the receiving bank is able to process the refund

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.
    Full documentation can be found on our lifetime of a payment link FAQ page

  • Payments done through Alipay are processed in Euros (EUR)

  • Alipay is a Chinese payment method. The currency conversion is processed in Euros (EUR) only.


Please check your eligibility with your MultiSafepay account manager before applying for this payment method.

Alipay is an additional payment method. Therefore, an application is required. Submit your request by contacting your account manager or contact our Integrations team at [email protected]

Our Risk team will conduct a screening to assess whether you are eligibe for this payment method.

Request refund

Please follow these steps to refund an Alipay transaction:

  1. Select transaction → transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
  6. Confirm the refund.

The transaction and order status are now initialized. As long as the transaction and order status are marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly.

A refund will be processed on the Alipay account of the customer within the next business day.

Outgoing payments will not be processed if your MultiSafepay balance is insufficient.

In the event of a failed Alipay refund, please contact our support team at [email protected] to assist you.


For more information about the possibilities of testing with Alipay, please refer to our test payment details


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