iDEAL, What is it?

Around 60% of all online transactions in the Netherlands are finalized with the payment method iDEAL.

Payments are done using the mobile banking app or the online banking environment of your own bank.

iDEAL is supported in the Netherlands only.

iDEAL, How does it work?

iDEAL is an inter-bank system covered by all major Dutch customer banks, therefor the customer can select the bank to which it is connected.

A customer chooses to pay with iDEAL, authenticates their account, and confirms to pay.

Once a payment is completed, the payout is guaranteed and can not be reversed by the customer.

iDEAL transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful iDEAL transaction has been received and the funds will be added to your MultiSafepay Control balance.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

iDEAL transaction, refund status flow

Order Status Financial Status Description
Initialized Initialized A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method iDEAL.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method iDEAL.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • iDEAL processes the currency Euros (EUR).

How to activate iDEAL

iDEAL is a standard payment method.

The payment method iDEAL can be activated in your MultiSafepay Control under settings -> payment methods.
Enable iDEAL as payment method in your ecommerce platform to finalize the activation.

How to refund an iDEAL transaction?

Please follow the following steps to refund a iDEAL transaction.

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction overview
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Note: refunds will not be processed when your MultiSafepay balance is insufficient.

When you are not able to refund an iDEAL transaction, contact our support at [email protected] to assist you further.