Mastercard


What it is

Mastercard is a major credit card service provider worldwide. Consumers will be able to pay merchants for goods or services using the Mastercard credit card in both physical and online stores.

How it works

Mastercard payments are processed as a credit card payment. Therefore, credit card payments must be enabled within your MultiSafepay Control to process a Mastercard payment. Submit your request to enable credit cards (Visa, Mastercard, American Express and Maestro) to your account manager or contact us at [email protected]

Transaction flow

The transaction flow shows the different ways a Mastercard transaction can be processed.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Mastercard transactions received by MultiSafepay will be processed through our fraud filter. The following statuses are important when receiving a credit card payment:

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Mastercard transaction has been received and the funds will be added to your MultiSafepay Control balance.
Uncleared Uncleared Waiting for manual permission of the merchant to approve/disapprove the payment. Read more on accepting uncleared credit card payments, how and why?
Declined Declined Rejected by the issuing bank. Read more about the reason why the transaction is declined in what does this mean?
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Refund flow

Order Status Transaction Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.
Chargeback Completed Forced reversal of funds initiated by customer’s bank (issuer). Only applicable to SEPA Direct Debit and credit card payments. Information on how to proceed when receiving a chargeback

The full API reference for Mastercard can be found here

Product rules

Some rules may apply to certain payment methods. For Mastercard, the following rules apply:

  • Refunding more than the stated amount of the original transaction is NOT possible for Mastercard. More information is available on our refund more than original amount page

  • Mastercard transactions have a maximum refund period of 180 days. After this period, it is advised to process the requested refund through a bank transfer

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active. Full documentation can be found on our lifetime of a payment link FAQ page.

  • If you refund the transaction (partially) on the same day this is called a reversal. To keep things easy manageable in your reporting, this is logged as a refund. However, your customers might experience otherwise: the transaction in their overview will be adjusted to the new amount (partial reversal) of the order or is not debited at all (full reversal).

    If a different currency is desired, contact our support department for the possibilities. Submit your request at [email protected]

Activate

With MultiSafepay, Mastercard is an additional (non-standard) payment method. You can submit the application to activate the payment method through one of our account managers at [email protected]

To activate Mastercard as a payment method for your webshop, we would like to receive the following information from you:

  • Average transaction amount
  • Minimum transaction amount
  • Maximum transaction amount
  • Yearly credit card turnover

The abovementioned information will be sent to our Risk team who will assess whether you are eligibe for this payment method.

Request refund

The refund of a transaction with the payment method Mastercard can be processed from within your MultiSafepay Control

Please follow these steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer
  6. Confirm.

Refunding more than the stated amount of the original transaction is NOT possible with Mastercard. More information is available on our refund more than original amount page

The transaction status is now initialized. As long as the transaction status is marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will be processed the next business day. However, depending an the issuer, it is possible that the amount is not shown directly on the card. If this is the case, we recommend contacting the issuer of your credit card. If an ARN is needed, the support department is able to provide one.

A refund will only be processed if your balance on your MultiSafepay Control is positive.

Declined

If a Mastercard payment of a customer receives the status declined, it may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been declined.

For questions about credit card payments and/or a payment status (of a credit card transaction), please contact us at [email protected]

In most cases the declined reason is shown behind the declined status within the transaction in your MultiSafepay Control.

Transaction status Reason Description
Declined transaction not allowed The fraud filter of MultiSafepay is declining the transaction. Contact our support department at [email protected] for further information.
Declined Do not honour This information is not shared with MultiSafepay, only the card holder can retrieve the information at the issuing bank.
Declined 3D authorisation cancelled When the 3D secure verification is incomplete or can not be validated, the payment will be declined.
Declined Expired card The credit card is expired.
Declined Not sufficient funds The customer has insufficient credit on the credit card to complete the payment.
Declined Merchant only accepts 3DS verified cards “Declined, not verified”. Submit your request at our Risk Team at [email protected] when wanting to accept unverified 3D cards.

Integrating Mastercard

It is possible to either redirect to our credit card payment page where Mastercard will be readily available, thus allowing MultiSafepay to handle Mastercard as well as other credit card payment methods for you or redirecting specifically to Mastercard.

Redirect for all credit cards including Mastercard

Choose this method if you would like for MultiSafepay to handle all credit cards for you. By bundling all the credit cards in the checkout, you will save space and collapse all the different credit card providers. Mastercard is included this bundle.

The customer will be redirected to our credit card payment page. The customer fills in his/her credentials and we will detect the credit card provider based on the first four digits.

The credit card API page illustrates the API implementation.

Redirect specifically to Mastercard

Choose this way if you wish to only accept Mastercard. Your customer will be redirected to Mastercard. After the credentials are filled in, MultiSafepay will ensure the payment is completed.

For implementation, see the API calls for Mastercard

3D Secure

3D Secure is an additional security layer used in online credit card and debit card transactions. The major credit card companies each offer their own version of 3D Secure. These are Verified by Visa, Mastercard SecureCode and American Express Safekey.

3D Secure technology adds an extra step to placing an order and is intended for your safety and that of your customers. Your customers are protected against abuse of their credit card number. Before the payment is accepted, the cardholder identity is verified by having the customer to authenticate at the credit card provider’s 3D Secure website.

When a chargeback is filed against the merchant and the transaction was carried out through the 3D Secure system, the Acquiring Bank is responsible for the costs and not the merchant.

Chargeback

Customers who disagree with or do not recognise a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme, in this case Mastercard, will notify MultiSafepay and reclaim the transaction amount from the merchant.

A cardholder can claim a chargeback for a minimum of 180 days after the purchase based on their customer rights given by Mastercard.

For more information about chargebacks, please visit our chargeback documentation

Interchange++

Payment service providers can choose the Interchange++ (Interchange plus-plus) pricing model to ensure transparency, by breaking down costs per individual exchange (e.g. between card scheme and acquiring bank). This means that there are no preset prices for the total of all transactions and that the fee is calculated based on the sum of all costs of the individual transactions that have been processed.

When processing credit card transactions, banks and payment schemes like Visa and Mastercard charge fees to cover the operational costs of managing their network.

Costs are different for each transaction, based on factors like:

  • the country where the card of the customer is issued
  • the country where the transaction is processed
  • the type of card (businesses or customer card)
  • the way the card is accepted (security level)
  • the transaction size.

The payment schemes and banks also calculate different fees (within a certain bandwidth). So overall, the real costs are hard to predict beforehand.

To get the costs per individual transaction to be transparent, payment service providers can choose Interchange ++

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