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    Partner account onboarding

    1. Submit signup form

    Partner account signup form

    Access the signup form and complete the information to start your live onboarding.

    After signing up, you will receive an email with the details required to access your account.


    2. Provide the required details

    After signing in for the first time, you are redirected to the Account activation screen. To start the activation process, under Overview, click Action required and complete the steps by providing the following information:

    InformationDetails
    Business detailsChamber of Commerce number, Company details, and Categorize business.
    Service and productProvide your website URL. If your website isn't live yet, provide the URL to your staging website. For more information about website requirements, see verify your website's compliance. For more information about permitted and restricted products and services, see prohibited products and services.
    Financial detailsVAT number and bank account. This information must match one of the trade names listed on your Chamber of Commerce extract.
    UBO verificationUBO statements. Provide the required details for your business's Ultimate Beneficial Owners. For more information, see identify UBOs.
    Card paymentIf you intend to accept cards, provide your:
    - Minimum, average, and maximum order value
    - Annual turnover from card transactions

    For information on how to modify your details, see changes to company information.

    Pre-screening

    MultiSafepay pre-screens your account to whether your products or services you offer are considered low, medium, or high risk. Payments for medium- and high-risk products or services are paused until onboarding is complete.

    We may ask you to provide additional documents, e.g. if you have an unusual company structure.


    Verify your website's compliance

    To activate your account, we must verify that your website complies with consumer protection regulations.

    The following information must be clearly visible on your website:

    Required information
    Company name and registration number (COC)
    VAT number
    Registered business address
    Phone number
    Email address
    Privacy policy
    Chamber of Commerce number
    General terms and conditions, including the right to withdrawal (14 days)
    Active agreement to Terms & Conditions at checkout

    Identify UBOs

    MultiSafepay is legally required under the Wwft (Act for the Prevention of Money Laundering and Terrorist Financing) to identify and verify the ultimate beneficial owners (UBOs) of your company.

    Download and complete a Statement of Ultimate Beneficial Owner form for every UBO, and then submit them via your dashboard.

    About UBOs

    A UBO is a natural person who directly or indirectly owns or controls a business. Most commonly, an individual holds an equity interest of 25% or more of the shares or capital of the enterprise, or exercises:

    • 25% or more of the voting rights, or
    • De facto control over the affairs of the enterprise, or
    • Other special rights of 25% or more over the capital of the enterprise and specific control over, for example, rights granted in the articles of incorporation.

    Multiple UBOs
    If the enterprise consists of a number of (intermediate) holding companies, then the UBO(s) are all the individuals who, through various companies, have 25% or more control of the underlying enterprise.

    No UBOs
    Enterprises are not required to have a UBO. For example, if an enterprise has five owners with an equal distribution of capital and control, none of them owns 25% or more of the enterprise.

    Example
    The limited company Good Ltd has a sole shareholder: Better Ltd. The shares of Better Ltd are held equally by two other limited companies:

    • Anders Ltd. which has two equal shareholders: Mr A. Jansen and Ms B. Jansen-de Jong
    • Best Ltd. which has one sole shareholder: Ms D. Best

    The three ultimate beneficial owners are therefore Mr A. Jansen, Ms B. Jansen-de Jong, Ms D. Best.

    About the Wwft

    The Wet ter voorkoming van witwassen en financieren van terrorisme (WWFT), or Money Laundering and Terrorist Financing Prevention Act, aims to prevent money laundering and terrorist financing.

    It builds on earlier legislation (Disclosure of Unusual Transactions or Financial Services Act) and focuses on both identifying suspicious transactions and mitigating the risk of such transactions.

    UBO Forms

    LanguageDownload link
    DutchDutch UBO form
    EnglishEnglish UBO form
    FrenchFrench UBO form
    GermanGerman UBO form
    ItalianItalian UBO form
    SpanishSpanish UBO form

    To submit your form:

    1. Sign in to your MultiSafepay dashboard .
    2. Go to Settings > Files.
    3. Under Upload a new file, click Choose file.
    4. Select the UBO form, and then click Open.
    5. Upload color copies of the identity documents of all UBOs.

    3. Validate business bank account

    Validate your business bank account one of the following methods:

    • Making a payment of 1 EUR from the account, or
    • Providing a copy or screenshot of a bank statement that includes your IBAN and company name

    4. Approval

    MultiSafepay reviews the information provided and performs Know Your Customer (KYC) checks. We may request a deposit to cover our financial risks.

    If approved, your account goes live and you can start making payouts.

    About KYC checks

    As a payment service provider and acquirer, MultiSafepay is legally required to perform KYC checks on the:

    • Account holder
    • Business bank account
    • Merchant
    • Website

    To help you start accepting payments as quickly as possible, we divide the process into two phases:

    • Identification: As soon as we have established the identity of the account holder, you can start accepting payments.
    • Verification: As soon as we have verified the identity of the account holder, you can start making payouts to your business bank account.
    About deposits

    We may ask for a deposit in case:

    • A merchant goes bankrupt and we cannnot collect funds for chargebacks from their account.
    • A merchant uses payment methods that let you withdraw funds from your account balance when there are no funds available, e.g. direct debit or credit card payments.

    Deposits are based on various factors:

    • Card volume
    • Delivery timelines
    • Financials
    • Performance and experience

    If financials are requested, we request your most recent balance sheet, and profit and loss statement.

    Next step

    Start onboarding your affiliates

    Learn how to onboard and manage your affiliates from your partner dashboard

    💬 Support

    Email [email protected]

    Updated 3 days ago