Prerequisites

You will need a MultiSafepay account.

Installation

To install or migrate, follow these steps:

1. Ensure that your Shopify user has the permissions to install new apps.
2. Check that the payment methods you want to use in Shopify are activated for your MultiSafepay account.
3. Select the desired payment methods, installing their apps using one or more of the following links:
   • Bancontact
   • Card Payment
   • Direct debit
   • iDEAL
   • Mastercard
4. Click on "Install" button.
5. If necessary, log in to your Shopify store.
6. On your admin page, select Install app.
7. Under Settings:
   • MultiSafepay API Key: Enter your site API key.
   • Test mode: Turn on if you are using a Test API key. Turn off for a Live API key.
8. Click Save.
9. Under Payment configuration click on the button Payment configuration
   • Enable Test Mode if you are using a Test API key. Turn off for a Live API key.
   • Enable or disable payment icons according to your preferences.

  💡 Tip! We recommend first testing each payment method before setting your live API key.

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Uninstallation

To uninstall, follow these steps:

1. Ensure that your Shopify user has the permissions to uninstall apps.
2. On your admin page, go to Settings > Apps and sales channels.
3. Select the MultiSafepay payment app you want to uninstall, and clicking on the three dots icon, select the option Uninstall.
4. On the dialog window, select a reason and confirm the action by clicking in the Uninstall button.

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User guide

Abandoned checkouts

MultiSafepay's Second Chance feature is not supported because Shopify offers a similar native service.

See Shopify – Recovering abandoned checkouts .

Cancellation

If a customer cancels a payment to use another payment method instead, they must complete payment within 2 hours to avoid errors.

Checkout Configuration

To send an order request with as much information as possible, we recommend setting up the checkout by using the email as the primary customer contact method and, if required, adding the phone number in the customer information. This can be set up in Settings > Checkout Page.

Currencies

Payments are processed only in the default currency of the webshop.

Reconciliation

To match orders in your accounting system with your MultiSafepay account, use the MultiSafepay order ID and the Shopify payment ID.

Payment capture method

Payment capture method needs to be set to Automatically at checkout in your Shopify settings. This can be set up in Settings > Payments > Payment capture method.

Refunds

Full and partial refunds are supported via your MultiSafepay dashboard and backend.
You can't refund more than the original amount in your backend.

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