⚠️ Note:

Santander betaal per maand is discontinued as from 01/01/2024, and no new orders will be accepted. Existing orders will be handled up to 31/03/2024, after which no operations are possible anymore.

Betaal per Maand is a MultiSafepay BNPL method in collaboration with Santander. It is intended for large amounts paid as a one-off payment or in monthly installments. Santander bears the risk and guarantees settlement.

Read how Betaal per Maand can benefit your business on multisafepay.com

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

Payment statuses

The table below sets out the order status and transaction status for payments and refunds.

Activation

You must:

• Have a MultiSafepay account
• Be registered with a Dutch Chamber of Commerce (no exceptions)
• Have an annual turnover of more than 500,000 EUR (unless agreed otherwise with Betaal per Maand)
• Sell products or services to European citizens with a residential or delivery address in the Netherlands (no exceptions)
• Connect to MultiSafepay via our API or ready-made integrations

To activate:

1. Email a request to [email protected]
2. In the request, let us know if you already have a Santander account. If you don't, we'll submit an application for you.
3. We check your eligibility and type of connection.
4. Once approved, we activate the payment method for your account.

Integration

API

• See API reference – Create order > BNPL order.

  Example requests

  
  

  For example requests, on the Create order page, in the black sandbox, see Examples > Betaal per Maand direct/redirect.
  Set type to direct or redirect.

  

• A shopping_cart object is required for all BNPL orders. See Recipes – Include shopping_cart in order .

• Transactions expire after 1 day.

• For direct orders, you must display your terms and conditions in your checkout.

Ready-made integrations

• Supported in most ready-made integrations.
• Exceptions: Shopify, OsCommerce, Vue Storefront, Zen Cart

Testing

• You cannot test Betaal per Maand in your MultiSafepay test account.
• When activating this method in your live MultiSafepay account, you can test it before going live.
  
  

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User guide

Amount limits

• Minimum order amount: 250 EUR
• Maximum order amount: 8000 EUR

Cancellation

To cancel an order, email [email protected] with the following details:

• Customer's first and last name
• Order ID
• Transaction ID (MultiSafepay's transaction reference number)

❗️ Note: You cannot cancel a Betaal per Maand order via your MultiSafepay dashboard .

Collection period

If the return process takes too long to verify, you can pause the collection period for 2–4 weeks.

Have your Betaal per Maand client number ready, and email [email protected]

Gift cards

When paying with a gift card and Betaal per Maand, customers must enter the gift card details before placing their order, i.e. on your checkout page.

This is because Santander collects and require precise order specifications. Our platform would interpret the gift card as a discount and generate incorrect order information, e.g. tax calculations.

You are solely responsible for this in your integration.

Known error

The customer's first and last name, and the delivery details must be at least 2 characters long. Anything shorter can cause errors.

We recommend always requiring full names, not initials, abbreviations, or acronyms.

Shipment

Changing orders before shipment

You can still change an order between approval from Santander and shipment.

How to change orders before shipment

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transaction overview, and then click the relevant transaction.
3. On the Transaction details page, under Order summary, click Change order status.
4. Change the status of the initial order to Shipped, and then add a Memo.
5. Refund the required amount in full or in part.

You cannot increase the amount of the initial order by default. Email a request to [email protected]

Changing the order status

When you ship the order, you must manually change the order status from Completed to Shipped to:

• Capture the funds
• Trigger sending the invoice to the customer
• Prevent the order from expiring

How to change order status to shipped

In your dashboard

1. Sign in to your MultiSafepay dashboard .
2. Go to Transactions > Transactions overview, and then click the relevant transaction.
3. On the Transaction details page, under Order details, click Change order status.
4. Change the status to Shipped.
5. Send the customer the track and trace details, if relevant.

In your backend

If you change the order status in your backend, the following ready-made integrations pass the updated status to your dashboard automatically:

• Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
• Shopware 5: When you set the order to Delivered in your backend.

For other ready-made integrations, make an update order API request.

❗️ Note: Some third-party plugins may not support updating the status via our API.

Providing track-and-trace codes

How to provide track-and-trace codes to MultiSafepay

You can provide track-and-trace codes to MultiSafepay:

• In your dashboard when you change the order status to Shipped, or
• Via our API – Update order > Ship order

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