MultiSafepay plugin for Zen Cart

This technical manual is for installing and configuring our free plugin for integrating MultiSafepay payment solutions into your Zen Cart webshop.


Contact us:

  • Telephone: +31 (0)20 8500 500
  • Email: [email protected]
  • GitHub: Create a technical issue


  • MultiSafepay account – See Getting started.
  • ZenCart 1.5.5
  • Tested on PHP 7.0

Installation and configuration

We recommend first installing the plugin in a test environment following, the recommended Zen Cart installation procedure. Make sure you have made a backup.
  1. In the root of your webshop, unpack the content of the .ZIP file.
  2. Sign in to your Zen Cart backend.
  3. Go to Modules > Payment.
  4. Select MultiSafepay - Connect, and then click Install.
  5. Enter your API key.
  6. Click Update.
  7. Disable the MultiSafepay - Connect module.
  8. Enable the relevant payment methods.

User guide

Processing refunds

Refund rules

  • From your MultiSafepay dashboard: Full refunds
  • From your ZenCart backend:
    • Full refunds
    • Refunding more than the original transaction is not supported
Updating the plugin

There are 3 ways to update the plugin:

  • In your backend
  • In the CMS marketplace
  • Using SFTP

To update the plugin via SFTP, follow these steps:

  1. Make sure you have a backup of your production environment, and that you test the plugin in a staging environment.
  2. From the ZenCart manual, download the plugin again.
  3. Follow the Installation and configuration instructions from step 2.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.