You can personalize the Second Chance e-mail.
This can be done by creating a Second Chance e-mail template.
In your MultiSafepay Control the e-mail template tool can be selected under settings.
Download the standard Second Chance e-mail. You can style the e-mail template entirely to your own taste.
Please note: There is a piece of formatted text processed in the e-mail template, contact your web developer for technical support.