Recurring Payments

Recurring payment, What it is

1. Introduction

Recurring payments are automatic payments which enable you to charge a customer bank account or credit card on a regular basis. Your customers must initiate the first payment themselves. You must also take steps to make your customers aware that you will be charging them on a recurring basis. You can do this at the checkout process, but it is sufficient to include this in your …

Recurring payments, How it works

Recurring payments process

The standard recurring payment process allows you to easily charge your customer on a recurring basis. This is a suitable solution for monthly or annual subscriptions.

The standard process is as follows:

  1. The customer creates the original transaction by processing the first payment with a credit card as payment method (Visa, Mastercard or American Express). This is …

How to activate Recurring Payments

Recurring payments are not included by default in your MultiSafepay Control

A request to activate recurring payments can be sent to either your account manager or to our Risk Team at [email protected]

There is a fixed limit to the amount of recurring payments you may charge per recurring ID. By default, this can be done once every 24 hours.

If you want to charge multiple transactions on a …

How to refund a Recurring Payment transaction

A recurring transaction can only be refunded to the customer when the financial status of the transaction is marked as completed. The refund can be processed as follows:

  1. Select Transaction > Transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select Refund
  5. Fill in the amount that you want to refund to the customer
  6. Confirm the refund.

By …

How to test Recurring Payments?

To test recurring payments on your staging environment, email our Integration Team at [email protected] with the request to enable it in your MultiSafepay Control Test environment

SEPA Direct Debit

MultiSafepay provides a test platform for SEPA Direct Debit transactions. By entering a test IBAN you will be able to simulate the outcome of the transaction.

IBAN Status Description …
Error as response

In some cases it may occur that an error is received as response on the recurring payment transaction request. In most cases this is a 1000 error.

1000 Error explained

Transaction not allowed.

Payment method is disabled or not available. Contact our Integration Team at [email protected] to validate and/or check the settings in your MultiSafepay Control.


A 1000 error …


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