Partner Account Control

How can I access the MultiSafepay Merchant Control?

MultiSafepay Merchant Control Access

Access to the MultiSafepay Control accounts can be done through the Affiliate dashboard. Once an affiliate has been approved a blue ‘Log In’ button will appear in the ‘Action’ column for a single merchant. Clicking on this button will direct you a merchants MultiSafepay Control.

This dashboard will allow you to see an overview of the affiliates finances, transactions, settings, reports and tools. In addition to this you are also able to initiate refunds or carry out technical integrations.

How can I create a MultiSafepay Partner Account?

MultiSafepay Partner Account Control

If you would like to create a MultiSafepay Partner Account, we invite you to follow the instructions below:

Step 1: Open the following page: Signup with MultiSafepay

Step 2: When logging into your account for the first time, a red button will be visible ‘Go to activation’ indicating that important documentation must be uploaded in order to proceed. This documentation is legally required for verification purposes related to your company and the Ultimate Beneficial Owners (UBO).

Please kindly upload the following documents and follow the payment instruction in the last step:

  • Copy of a certified Chamber of Commerce extract (not older than six months).

  • Copy of a valid ID of the directors and/or persons with an interest of 25 percent (or more) in the company e.g. via shares, control or profit.

  • A copy of your company’s’ bank statement through your online banking environment including the IBAN and company name. Please note: the company name on your bank statement must be matching the company name on the Chamber of Commerce extract.

  • A payment in the amount of 1 EUR transferred from your business bank account (this procedure can also be initiated in the MultiSafepay Control).

How can I customize the email template for affiliates?

Customize the email template for affiliates

Partners can easily adjust the welcome email for affiliates after adding the website URL and logo.

This can be carried out by following these steps:

  1. Navigate to the left side and click on Settings –> Email templates.
  2. Click ‘Add new template’
  3. Click on ‘Load default template’. This will allow for adjustments to be made using the default email template.
  4. Fill out the required fields to complete the email template.
How can I sign up new affiliates?

Sign up new affiliates

Once your account has been approved, It is possible to sign up new affiliates through the Partner Account.

Navigate to column on the left side of the Partner Account and click on Affiliates. This will direct you to the Affiliate dashboard. On the same page in the top right corner, you will find the partner link which can be sent to new affiliates.

The Affiliate dashboard presents and overview of affiliates that are signed up through your Partner Account Control. The dashboard also allows you have a clear presentation of the following affiliate information:

  • Account ID
  • Name
  • Status
  • Registration data
  • Phone number
  • E-mail address
  • Model
  • Actions
  • Screening status

Before a affiliate becomes approved, they will have to undergo a screening from MultiSafepay. More information about this can be read on our dedicated documentation page.

What documentation is important for my affiliates?

Documentation for affiliates

Affiliates may have a number of questions regarding matters such as the on-boarding process and payment methods. To help answer these questions, MultiSafepay has dedicated documentation on each of these topics:

If a merchant is unable to find and answer in the above links, they can always search for topics using the search bar on our MultiSafepay Documentation Center page.

For further inquiries, affiliates may contact us at [email protected]

Where can I find my invoice for the partner reimbursement?

Partner reimbursement invoice

MultiSafepay will send you the invoice every month by email. This can also be requested by sending an email to [email protected]

Which documents are required before a payment can be made?

Partner compensation payment

Partner compensation can only be paid after the partner account has been fully approved. Before that, you can make full use of the Partner Dashboard and you will receive partner compensation from connected affiliates.

Approval can be carried out by clicking the red button on the Partner Dashboard page saying ‘Go to Activation’.

It takes an average of 3 working days before the account is fully approved and activated.

Why do my merchants have to sign a separate agreement?

Merchant agreement

MultiSafepay is a financial institution that is supervised by the Dutch bank. As a payment service provider, we offer payment solutions for which costs are charged.

All MultiSafepay merchants therefore sign a cooperation agreement with general terms and conditions.

Other languages

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