Refunds in Test and Live environments

In both the MultiSafepay Test and Live environments, refunds work differently.

Live environment: If the refund is done by Bank transfer, the status will go to Reserved and remain that way till midnight. This will automatically change to Completed, after midnight has passed.

It must also be noted that in the Live environment, refunds that are carried out via bank transfer such as iDEAL, Bancontact, Belfius, ING Home’Pay and KBC can be withdrawn during the same day before midnight.

Refunds for credit cards, PayPal and Billing Suite payment methods are carried out immediately and cannot be reversed.

Test environment: The status will remain Reserved until the refund has been manually approved since there is no settlement with a bank.


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