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MultiSafepay Control

Add a website

Adding a webshop

Adding a webshop to your MultiSafepay Control is the first step into connecting the webshop and MultiSafepay. By adding a webshop in your MultiSafepay Control connection details, for example, an API key will be automatically generated. This will establish the connection between the two platforms.

  1. Login into your MultiSafepay Control

A live Account ID starts with a 10 -> Live MultiSafepay Control
A test Account ID starts with a 9-> Test MultiSafepay Control

  1. Navigate to Settings -> Website settings

  2. Add a new webshop by selecting Quick add website

  3. Please supply the following information to add a webshop:

    • Select a category that is related to the webshop
    • Provide a description. The description will be displayed on the payment page of MultiSafepay and depending on the payment method, it will also be shown on the bank statement of your customer
    • Add the webshop URL. This should be the URL from which the actual payments are received
    • When available, provide a notification URL. The notification URL is used for sending status updates to your webshop. More information available in How does the notification URL work?
    • Only upload a logo when your MultiSafepay Control is created as a FastCheckout account.

  4. Save the provided details.

Connect your webshop with MultiSafepay

Adding a webshop will automatically supply you with the details needed to make a connection. When opening the webshop in your MultiSafepay Control, an API key, Site ID and Secure code will be shown.

Follow the following steps to locate your website details:

  1. Navigate to Settings -> Website settings

  2. Open the webshop by clicking on it.
    The following information will be provided to be able to proceed with establishing the connection:

    • API key
    • Site ID
    • Secure Code.

  3. Most plugins supported by MultiSafepay will request an API key, Site ID, Secure code and an Account ID

    • Your Account ID is shown in your dashboard in the top right corner behind your company name

  4. Enter the requested information in the backend of your webshop

  5. The connection is finalized. Place a test order to validate the connection.

Read More
Email template token

In our email templates, you can use the following tokens between @@:

Tags Result
ACCOUNT Account_id of FastCheckout customer
ACCOUNTADDRESS Customer’s address and street name
ACCOUNTADDRESSAPARTMENT Customer’s address house number
ACCOUNTCITY Customer’s address place of residence
ACCOUNTCOUNTRY Customer’s address place of residence
ACCOUNT EMAIL Customer’s email address
ACCOUNTFIRSTNAME Customer’s first name
ACCOUNTLASTNAME Customer’s last name
ACCOUNTNR Your MultiSafepay AccountID
ACCOUNTZIPCODE Customer’s zip code
ADDRESS1 Your company’s address line 1
ADDRESS2 Your company’s address line 2
ADDRESS3 Your company’s address line 3
BANKHOLDERNAME The account holder to be used by the customer to process a bank transfer transactions
BANKIBAN The IBAN to be used by the customer to process a bank transfer transactions
BANKPAYMENTID The reference to be used by the customer to process a bank transfer transactions
BANKTRANSFERBIC The BIC to be used by the customer to process a bank transfer transactions
BANKTRANSFERHOLDER Account holder name of IBAN of the bank account to receive the money
BANKTRANSFERID Reference to be used with the bank transfer
BIRTHYDAY Customer’s date of birth
CITY Your company’s place of residence
COMPANYNAME Your company’s name as set in your MultiSafepay Control
CONTENT Shopping cart info
COUNTRY The ISO 3166 code for your company’s country
COUNTRYCODE The ISO 3166 code for your company’s country
CURRENTDATE Today’s date
DESCRIPTION AccountID to receive money
DESTAMOUNT Amount to be received
DESTAMOUNTFORMATCUR Amount including currency to be paid by the customer with bank transfer transactions
DESTCURRENCY Currency of amount to be received
DESTFORMATAMOUNTCUR Currency and amount to be paid out
EMAIL Customer’s email address
FINANCIAL EMAIL Email address for financial email
FIRSTNAME Customer’s first name email address set as sender for emails
FROMNAME The name of the sender’s email account
GENDER Gender of the customer
LASTNAME Customer’s last name
MERCHANTCITY The place of residence of your company
MERCHANTCOUNTRY The country in which your company resides
MERCHANTLOGOHTML The HTML code to show your logo
MERCHANTNAME The full name of your company
MERCHANTPHONESUPPORT Phone number of your customer service
MERCHANTSUPPORT EMAIL Email of your customer service
MERCHANTTRANSACTIONID Your reference number
PAYLINK Link to our Payment page for this particular transaction
PAYMENTMETHOD Payment method used for this transaction
PHONE Your company’s phone number as set in your MultiSafepay Control
REFUNDDESTINATION Bank account number to receive the refund
REPORT EMAIL Email addresses to receive the report mails
SITENAME The name of your webshop as set in your MultiSafepay Control
SITEURL The URL of your your webshop as set in your MultiSafepay Control
STATE Province or state within the country
STATUS The actual status of a transaction
SUBJECT Subject of the email to be sent
TOTALAMOUNT The grand total of the order
TRANSACTIONID The MultiSafepay PSPID
TRANSCOMP EMAIL Email addresses to receive transaction completed mails
VARA The var1 from your transaction request
VARB The var2 from your transaction request
VARC The var3 from your transaction request
VATNUMBER Your VAT number as set in your MultiSafepay Control
ZIPCODE The zip code of your company
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How do I get an API key?

Looking for your account information (e.g. API key)?

  1. Login at our MultiSafepay Control
    Live MultiSafepay Control
    Test MultiSafepay Control

  2. Navigate to Settings->Website settings

  3. Add a new website or click on an existing website.

There you will see the following information:

  • API key
  • Account ID
  • Site ID
  • Secure Code.

Please note: A live Account ID starts with a 10, whereas a test Account ID starts with a 9.

Read More


For several scenarios, it can be useful for our merchants to generate a payment link. The payment link allows MultiSafepay Control to create a unique transaction that the payment can be matched with.

Examples:

  • A customer wants to adjust an existing order and instead of starting over with a new one, the merchant can generate an adjusted (new) payment link

  • A merchant creates an order manually for a customer

  • When MultiSafepay receives a payment with an unmatching amount from a customer, if the merchant accepts it, a payment link needs to be generated manually and emailed to MultiSafepay

  • In case of an expired bank transfer payment link.

In order to manually generate a payment link, please follow these steps:

  1. Login into your MultiSafepay Control
  2. Click on Tools -> Payment link generator
  3. Click on the blue New payment link button
  4. Fill in the required information and click on generate payment link
  5. Copy the newly generated link from the green bar and send it by email to the customer.

The left side field must be completed with the order information, whereas the right side field can be optionally completed with the contact information of the customer.

Please keep in mind that the Order ID filled in every payment link must be unique, otherwise an error notification will show up.

Should you want to send a payment link for an existing transaction, you can duplicate the transaction via the transaction itself. The Order ID must also be unique!

“Simple Mode” or “Advanced Mode”

The ‘Simple Mode’ is the default payment link mode with the minimum necessary information.

In the ‘Advanced Mode’ you are able to fill in the order items and add extra information related to the customer such as articles, birthday, full address and phone number.

The default validity of a manually generated payment link is 30 days. However, you can adjust this to a shorter or longer period depending on your preference.

  1. Login into your MultiSafepay Control
  2. Click on Tools -> Payment link generator.

You will now be able to see a history of all the generated payment links, the date of their creation creation and their status.

In the summary page of the payment links, there is a red circle button next to each payment link. After clicking on the button, the status will be changed to Cancelled.

Status Description
Active A payment link has been generated, but the payment has not yet been fulfilled.
Completed The payment link has been successfully received.
Cancelled The payment has been cancelled by the merchant.
Expired The link has automatically expired after a predefined period.

In theory, for every payment method it’s possible to add a manually generated payment link, depending on the availability of the payment methods in MultiSafepay Control. Moreover, it is important to check your webshop’s requirements in relation to a certain payment method and its support.

For example, post-payment methods such as AfterPay, Pay After Delivery and Klarna do not support manually generated payment links, due to the insolvency process requirement that creates a different flow and dynamics around these payment methods.

Disabling is only possible in the site profile. In this case, as a merchant you will need a separate Site ID in which only the desired payment methods are available. For more information you can contact the Integration Team at [email protected]

The short answer is yes. However, this depends on the webshop you are using.

For example, for Magento 1 or own integration, a payment link can be created in the backend of the webshop using our API tool. The parameter type must be filled with ‘payment link’.

For more information on this topic, please contact the Integration Team at [email protected]

For the full API reference on manually creating a payment link, please refer to our dedicated page.

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Notification URL

What do I need to fill in the notification URL field in MultiSafepay Control?

When you create a payment link in your MultiSafepay Control, the shop will automatically update the pending order in its backend if the notification URL is correctly set.

However, if the notification URL is not correctly set, the order will not update and it may be necessary to manually set it in MultiSafepay Control, as follows:

Please note that if for any reason the notification URL setup fails, you can manually create a backend order and use the payment link that our plugin places in the notes.

Read more about how the notification URL works.

Read More
User configuration

How do I add a user to my MultiSafepay Control?

To add users with different permission profiles to your MultiSafepay Control, please follow to the steps below:

  1. Login into your MultiSafepay Control
  2. Once logged in, navigate to Settings on the left side menu
  3. Click on User management
  4. Click on Add new user on the top right corner
  5. Fill in the required credentials and put the Status on Active
  6. Select the appropriate user rights on the right side
  7. Click on Add user on the top right corner.

There is an unlimited amount of users you may add to your account. It is not possible to delete a user from your user management. However, it is possible to disable them.

If you are uncertain on which rights to assign to the user you are about to add, hover your mouse cursor above the question marks for a detailed explanation.

or

See all the user rights explained below:

Administrator

  • Has access to all functionalities within the account.

Reporting

  • Sees all transactions
  • Creates and download reports
  • Sees the current balance of the account
  • Is able to generate payment links.

Technical

  • Add and adjust a website
  • Add and adjust payment pages
  • Edit email templates.

Refund

  • Create refunds
  • Sees all transactions
  • Able to generate payment links.

Basic

  • Sees all transactions
  • Able to generate payment link.

DisableBalance

  • Will hide your account balance for the user.

Uncleared

  • Able to accept or decline uncleared transactions.
Read More

Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

Vuoi ricevere informazioni in italiano? Contatta il tuo account manager.

Prefieres tener la explicación en Español? Contacta con tu gerente de cuentas.

Vous préférez une explication en français? Contactez votre gestionnaire de compte.