Manual Capture

What is an example of a Full Capture?

This type of capture occurs when a customer places an order and the merchant is unable to fulfill the shipment immediately. An authorization is made for the full amount of the transaction. The funds are then cleared upon shipment of the order.

What is an example of a Partial Capture?

This type of capture occurs when a customer places an order for multiple items and the merchant is unable to fulfill the complete order in one shipment. In this case, the goods are delivered out in seperate shipments. An authorization is made for the transaction in full and the funds are only cleared for each separate shipment as they happen over a period of time.

MultiSafepay offers you the ability to capture credit card payments either partially or in full from your customers. Thus, it is now possible to charge for a product or service once it has been shipped or consumed. This type of flexibility allows you to take control of your payments and match charges with shipments, whilst gaining trust from consumers.

What are the features of Manual Capture?

• Control: Greater control over authorization of payments, whereby funds can be collected at a later stage in full, partial or multiple captures.
• Trust: Consumers will not be billed for goods or services immediately, but instead only be charged when they have received them. The payment(s) will also not appear until the amount has been captured, thus increasing trust in your brand.
• Alignment: It is now possible to align charges and shipments. Administration efforts are now minimalized, along with simplification of your finance flow.
• Less chargebacks: Un-shipped, delayed or denied orders will not have their payments captured, thus decreasing the likelihood of chargebacks and reimbursements.

Transaction overview

• Order status: The order status indicates the status of the order such as completed or void. The order status is independent of the incoming or outgoing payment of the transaction.

• Transaction status: The transaction status indicates the payment status of the transaction, such as initialized, completed or void. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance. See below for the transaction status actions:

The full API documentation on Manual Capture will assist in the implementation of the feature.

Supported payment methods

The Manual Capture functionality is suitable for a number of payment methods:

• VISA
• Mastercard
• Maestro

Expiry settings

For each payment method a different expiry date applies for capturing a payment. After this period, the issuer can cancel the authorization and the funds will be released back to the customer’s account:

• VISA: 7 days
• Mastercard / Maestro: 30 days

Activation

The activation of Manual Capture takes place in the MutliSafepay Control. Please contact our screening department at [email protected]

After our screening department has enabled this feature for the website you selected, it is important to view the API documentation regarding Manual Capture. This is not incorporated in our plugins by default, but it can be added through customization from your side.

Do you have any questions about this process? Please contact our Integrations department at [email protected]