Mail Order/Telephone Order


Mail Order/Telephone Order, also known as MOTO, allows you to accept credit card payments by manually entering the payment details in your payment gateway by means of a virtual terminal.

How it works

MOTO payments are processed from your MultiSafepay control. To process MOTO payments, the Screening department needs to enable this functionality. The MOTO tool can only be used for credit cards, namely Visa, Mastercard and American Express. Credit cards to which a 3D Secure verification is applied, can also be processed with the MOTO tool. However, the 3D Secure protocol is not started. This means that these credit cards, although initially set to go through the 3D Secure verification, skip the verification process when completing the payment.

MOTO payments are processed from your MultiSafepay Control under Tools. The customer provides the credit card details by email or telephone. By selecting a currency and the total amount, the payment that is linked to a webshop can be finalized.

Find out more about the available currencies on our documentation section online.

Please note, processing credit card payment through MOTO means skipping the 3D Secure verification and not benefiting from the additional security layer. Completed MOTO credit card payments are thus not 3D Secure enrolled. Therefore, the risk of fraud lies entirely with the merchant.

For more information, please refer to the page on Processing credit card payments without 3D secure

Activating MOTO

Our Risk Team decides whether the MOTO payments will be activated for you or not. For further information to find out if your are eligible to process MOTO payment, contact your account manager at [email protected]


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Other languages

Liever uitleg in het Nederlands? Neem contact op met uw accountmanager.

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